Associate - BWS

DHL Global Forwarding; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

DHL Global Forwarding is hiring for a back-end services role within the BWS service line. You will support countries, regions, or global operations and ensure timely completion of tasks per SOP.

The role emphasizes collaboration, adherence to SLAs, and continuous improvement with a customer-centric approach. Strong English communication and ERP familiarity are advantageous in a logistics context.

Qualifications

• Bachelor's degree; logistics/management is an advantage.
• 0–3 years of experience in BPO or logistics; preferred.
• Air Freight experience is preferred.
• Good knowledge of MS Office and ERPs.

Responsibilities

• Understand documentation requirements and execute per SOP.
• Meet department SLAs and KPIs as defined in guidelines.
• Operate the services according to shifts and regions.
• Deliver high-quality service with timely and accurate completion.
• Collaborate with colleagues to identify improvements.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular communication flow.

Skills

English communication

Customer centricity

Logical reasoning

Air Freight experience

ERP exposure

Education

Bachelor's degree in logistics or management

Tools

MS Office

ERP systems

Job description

Job Description

In this role, you will have the opportunity to work upon one or more back-end services for the BWS service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity