Associate - AFR

DHL Global Forwarding; Pasay; On-site; PHP 360,000 - 480,000; Full time

Job summary

DHL Global Forwarding in Manila is seeking a backend professional to work on one or more backend services for the Air freight service line, supporting countries, regions, or global operations and ensuring timely, accurate task completion. You will be part of a larger team, sharing best practices and working on services with a continuous improvement approach, emphasizing collaboration and service quality.

Strong English communication and ERP exposure are essential as you contribute to operational

Qualifications

• Bachelor’s degree (any). A degree in logistics, management will be an advantage.
• 0 - 3 years of job experience from BPO or logistics domain - Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Responsibilities

• Understand station's/country's documentation requirements and ensure tasks are executed as per SOPs.
• Meet department SLAs and KPI delivery guidelines.
• Operate on services according to shifts, countries or regions.
• Deliver high-quality service through timely and accurate completion.
• Collaborate with colleagues to identify solutions and improvements.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

English communication

Customer-centricity

Logical reasoning

ERP familiarity

Air Freight domain knowledge

MS Office proficiency

Education

Bachelor’s degree (any)

Logistics/Management degree (advantage)

Tools

MS Office

ERP systems

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 - 3 years of job experience from BPO or logistics domain - Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity