Associate - Customs

DHL Global Forwarding; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

DHL Global Forwarding in Manila seeks an Associate – CDZ to support back-end logistics services and ensure timely task completion. You will follow standard operating procedures and coordinate across regions to maintain service quality, accuracy, and on-time delivery.

The role requires a bachelor’s degree, 0–3 years in BPO or logistics, and strong English communication. Familiarity with MS Office and ERP systems is advantageous.

Qualifications

• Bachelor's degree (any). A degree in logistics, industrial engineering, management will be an advantage.
• 0–3 years of job experience from BPO or logistics domain - Preferred
• Customs experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Responsibilities

• Ensure jobs are executed as per standard operating procedures
• Ensure delivery of services according to the shifts aligned with countries or regions
• Ensure turnaround time is met for each job
• Ensure accuracy is maintained
• Flag any challenges in the operations to the immediate supervisor in a timely manner
• Coordinate with stakeholders for improvements in the process

Skills

MS Office

English communication

Customer centricity

Problem solving

Interpersonal skills

Attention to detail

Education

Bachelor's degree

Tools

ERP systems

Job description

Job Title: Associate – CDZ

Job Location: Manila

In this role, you will have the opportunity to work upon one or more back-end services for our business partners, and ensuring timely and accurate completion of tasks/target assigned.

Key Responsibilities:

• Ensure jobs are executed as per standard operating procedures
• Ensure delivery of services according to the shifts aligned with countries or regions
• Ensure turnaround time is met for each job
• Ensure accuracy is maintained
• Flag any challenges in the operations to the immediate supervisor in a timely manner
• Coordinate with stakeholders for improvements in the process

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, industrial engineering, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain - Preferred
• Customs experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity