Credit Services - Back Office

Medtronic plc; Taguig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Flexible Work Arrangement

Medtronic Incentive Plan

Job summary

Medtronic plc in Taguig, Philippines, is seeking a Back Office Credit Services professional to support Front Office Collectors and regional teams by processing tasks timely and accurately.

You will research customer and account information using SAP, FSCM, and other docs; maintain master data; monitor queues; and assist with write-offs, refunds, and monthly statements, while upholding SLAs and compliance.

Qualifications

• Experience in Accounts Receivable, Credit Services, Collections or a related finance operations function preferred.
• Strong systems proficiency including Microsoft Excel, SAP ECC, and FSCM.
• Good collaboration and communication skills with ability to meet service objectives.
• Attention to detail and commitment to accuracy, quality, and process compliance.

Responsibilities

• Investigate and resolve workflow exceptions related to customer ownership and routing issues.
• Research customer and account information using SAP, FSCM, invoices, and supporting docs.
• Maintain and update customer contact details, ownership records, and master data.
• Monitor exception queues and ensure tasks are completed within SLAs and controls.
• Prepare and document debit/credit matching proposals using available data.
• Support monthly Statement of Account distribution and dunning letter processes.
• Assist with write-off and refund processes and back-office mailbox requests.

Skills

Accounts Receivable

Credit Services

Collections

Microsoft Excel

Education

High School Diploma

Tools

SAP ECC

FSCM

Job description

## Credit Services - Back OfficeApply: Flexible Work Arrangement: Taguig City, National Capital Region, Philippines: Full time: Posted Today: R76704Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.# **A Day in the Life**This role will support Front Office Collectors and regional teams by ensuring timely, accurate, and compliant processing of assigned tasks, contributing to efficient collections operations, improved customer account visibility, and the smooth execution of credit and collection processes.**Responsibilities may include the following and other duties may be assigned.*** Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.* Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.* Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.* Monitor exception queues and ensure tasks are completed within agreed service levels and operational controls.* Deliver assigned activities in accordance with quality standards, turnaround times, and SLAs.* Support account reconciliation activities by preparing customer statements, account summaries, and reconciliation information for collectors.* Prepare and document debit and credit matching proposals using available account data.* Provide administrative support for write-off and refund processes.* Manage back-office mailbox requests, ensuring timely routing, prioritization, and resolution.* Support monthly Statement of Account distribution and dunning letter processes.* Assist with direct debit setup and administration in line with local and regional compliance requirements.* Maintain desktop procedures and support documentation updates as required.* Collaborate with Credit Services teams and cross-functional stakeholders to ensure high-quality service delivery.* Identify, review, and validate automated workflow recommendations before account updates or routing decisions are completed.* Escalate recurring automation, workflow, or data quality issues to supervisors and process owners.* Leverage approved AI tools, including Copilot, to improve productivity while validating outputs before use.**Required Knowledge and Experience*** High School Diploma required; a university degree is not required for this role.* Experience in Accounts Receivable, Credit Services, Collections, or a related finance operations function preferred.* Strong systems proficiency, including Microsoft Excel, SAP ECC, and FSCM.* Effective team player with strong collaboration and communication skills.* Well-organized, with the ability to manage priorities and meet service and business objectives.* Demonstrated ability to work independently, take ownership of assigned tasks, and drive them to completion.* Experience working with structured workflows, shared mailboxes, case management systems, queue management environments, or workflow orchestration tools is advantageous.* Strong attention to detail and commitment to accuracy, quality, and process compliance.* Comfortable working with approved digital and AI tools, including Copilot, to support productivity while validating outputs before use.**Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.**Recruitment Fraud Alert** We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [e-mail].# **Benefits & Compensation****Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).### Who We AreWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.### What We Do**We change lives**. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.**We build extraordinary solutions as one team**. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.**This life-changing career is yours to engineer**. By bringing your ambitious ideas, unique perspective and contributions, you will...* **Build** a better future, amplifying your impact on the causes that matter to you and the world* **Grow** a career reflective of your passion and abilities* **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning### How We Are DifferentThese commitments set our team apart from the rest:**Experiences that put people first**. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.**Life-transforming technologies**. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.**Better outcomes for our world**. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.**Insight-driven care**. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.For updates on job applications, please go to the candidate login page and sign in to check your application status.If you need assistance completing your application please email [e-mail]