Associate Credit Service Representative - French Speaker

MPI Medtronic Philippines, Inc; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

MPI Medtronic Philippines, Inc. is seeking an entry-level Credit & Collections Associate to engage customers and resolve outstanding balances. The role emphasizes professional communication, collaboration with Finance and market teams, and adherence to policies. French fluency is mandatory, and no prior experience is required for this position.

You will learn to manage disputes, negotiate arrangements, and contribute to timely receivables while operating in AI‑assisted workflows.

Qualifications

• Requires a Baccalaureate degree.
• Fluency in French is a mandatory requirement.
• Entry level role with no experience required.
• Broad theoretical knowledge and willingness to learn.
• Digital literacy and adaptability to AI-assisted workflows.

Responsibilities

• Manage credit and collections activities via phone and email to resolve balances.
• Negotiate payment arrangements and support debt recovery while maintaining relationships.
• Monitor high-risk and overdue accounts and implement collection strategies.
• Ensure timely collection of receivables per terms.
• Collaborate with Finance, Customer Service, market teams to resolve issues.
• Coordinate with back-office to clarify discrepancies and support resolution.
• Escalate complex cases appropriately.
• Maintain professional, customer-focused financial discussions.

Education

Baccalaureate degree

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The role will focus on customer engagement, exception handling, data stewardship, process adherence, operational controls, and continuous improvement. Responsibilities may include the following and other duties may be assigned.

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.
• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement appropriate collection strategies.
• Ensure timely collection of receivables in line with company policies and payment terms.
• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.
• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.
• Escalate complex or sensitive cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Required Knowledge and Experience

Requires a Baccalaureate degree.

Fluency in French is a mandatory requirement.

This is an entry level role with no experience required.

Requires broad theoretical job knowledge typically obtained by advanced education.

Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working.

Ability to learn and operate within AI-assisted workflow environments and digital process-management tools.

Demonstrated curiosity toward continuous learning, automation technologies, and modern shared-service operating models.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart - putting ambitious ideas to work to generate real solutions for real people.

From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.

We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work.

Speed and decisiveness run through our DNA.

Diverse perspectives inspire our bold answers to any challenge that comes our way.

And we deliver results the right way, breakthrough after patient breakthrough.

This life‑changing career is yours to engineer.

By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world.
• Grow a career reflective of your passion and abilities.
• Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning.

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.

Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Credentialing and E-Verify

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program.