Associate - BWS

DHL Global Forwarding; Pasay; On-site; PHP 350,000 - 480,000; Full time

Job summary

DHL Global Forwarding in Pasay, Metro Manila, Philippines, offers a back-end role supporting ocean freight services across stations and regions. You will work on back-end processes, ensuring timely task completion and sharing best practices within a collaborative team.

Ideal candidates have a bachelor’s degree and 0–3 years in BPO or logistics, with English communication skills. ERP exposure and MS Office proficiency are a plus; candidates who value customer service will thrive.

Qualifications

• Bachelor's degree is required or equivalent.
• 0–3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Exposure to MS Office and ERP platforms is advantageous
• Good written and verbal English communication skills

Responsibilities

• Understand station/country documentation requirements and ensure tasks follow SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services according to shifts, countries, or regions.
• Deliver high service quality through timely and accurate completion of tasks.
• Collaborate with colleagues to identify improvements and best practices.

Skills

English communication

Customer centricity

Problem solving

Education

Bachelor's degree (any)

Tools

MS Office

ERP platforms

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity