Associate - AFR

DHL Global Forwarding; Pasay; On-site; PHP 250,000 - 420,000; Full time

Job summary

DHL Global Forwarding in Pasay, Philippines, seeks a backend services professional for Air Freight to support multiple countries, regions, or global operations with timely and accurate task completion. You will join a collaborative team focused on continuous improvement and service quality.

The role emphasizes strong English communication, ERP familiarity, and MS Office proficiency, with 0–3 years in BPO or logistics preferred.

Qualifications

• Bachelor's degree (any). A degree in logistics/management is an advantage.
• 0–3 years in BPO or logistics (preferred).
• Air Freight experience preferred.
• Proficient in MS Office.
• Strong English communication, both written and spoken.
• Experience with ERPs is a plus.
• Strong logical reasoning and customer-centric mindset.

Responsibilities

• Understand station/country documentation requirements and ensure SOP-compliant execution.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate services across shifts, countries or regions.
• Deliver high-quality service with timely and accurate completion of services.
• Collaborate with colleagues to identify best practices and improvement opportunities.
• Flag challenges to supervisor and partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

MS Office

English communication

ERP exposure

Air Freight experience

Customer centricity

Logical reasoning

Education

Bachelor's degree (any). A degree in logistics, management will be an advantage.

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 - 3 years of job experience from BPO or logistics domain - Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity