Associate - Beer, Wines & Spirits

Deutsche Post; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Deutsche Post in the Philippines seeks a back-end services professional to support Ocean freight operations across countries and regions. You will ensure timely, accurate task completion and align with SOPs.

You will join a larger team, share best practices, and contribute to ongoing service improvements through effective stakeholder communication and collaboration.

Qualifications

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 - 3 years of job experience from BPO or logistics domain - Preferred
• Ocean Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Responsibilities

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Skills

English communication

Customer-centricity

Logical reasoning

Education

Bachelor's degree (any)

Degree in logistics/management advantageous

Tools

MS Office

ERP exposure

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 - 3 years of job experience from BPO or logistics domain - Preferred
• Ocean Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity