Associate - Beer, Wine & Spirits

DHL Global Forwarding; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

DHL Global Forwarding in Manila is seeking an Associate for Beer, Wines & Spirits, supporting ocean freight back-end services with a focus on timely, accurate processing and strong collaboration across teams.

The role requires a Bachelor's degree and 0–3 years in logistics or BPO, with English communication skills and ERP exposure. Proficiency in MS Office and a customer-centric mindset are essential for success.

Qualifications

• Bachelor’s degree (any). Logistics/management an advantage.
• 0–3 years of experience in BPO or logistics preferred.
• Ocean Freight experience is a plus.
• Proficient in MS Office applications.
• Effective English communication, both written and verbal.
• Exposure to ERP systems is preferred.
• Good logical reasoning abilities and customer-centric mindset.

Responsibilities

• Understand documentation requirements for station/country and ensure SOPs are followed.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services per shifts, countries, or regions.
• Deliver high-quality service through timely, accurate completion of tasks.
• Collaborate with teammates to identify improvements and best practices for partners.
• Flag challenges to supervisor promptly for resolution.
• Coordinate with stakeholders for regular communication and information flow.

Skills

English communication

Customer centricity

Logical reasoning

Team collaboration

Education

Bachelor's degree

Tools

MS Office

ERP exposure

Job description

Job Title:

Associate – Beer, Wines & Spirits

Job Location:

Manila

In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Ocean Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity