Associate - Beer Wine And Spirits

DHL Global Forwarding; Philippines; On-site; PHP 240,000 - 300,000; Full time

Job summary

DHL Global Forwarding in Manila is seeking an Associate – Beer, Wines & Spirits to support back-end services for Ocean freight, ensuring timely and accurate task completion across regions. The role emphasizes collaboration, process adherence and a customer-centric approach.

You will work with cross-functional teams, understand station documentation requirements, and strive to meet SLAs while improving service quality through standard operating procedures and ERP systems exposure.

Qualifications

• Bachelor's degree, logistics or management preferred.
• 0–3 years in BPO or logistics, preferred.
• Ocean Freight experience preferred.
• Good knowledge of MS Office.
• Effective English communication, written and verbal.
• ERP exposure preferred.
• Strong logical reasoning skills.
• High level of customer centricity.

Responsibilities

• Understand documentation requirements of the station/country and execute jobs per SOP.
• Ensure department SLAs and KPIs are met per guidelines.
• Operate services according to shifts, countries or regions.
• Deliver high service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions and improvements.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

Bachelor's degree

English communication

MS Office

ERP exposure

Ocean Freight

Logistics domain experience

Customer centricity

Problem solving

Education

Bachelor's degree (any)

Logistics/Management degree preferred

Tools

MS Office

ERP systems

Job description

Job Description:

Job Title: Associate – Beer, Wines & Spirits

Job Location: Manila

In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Ocean Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Requirements: