Ocean Operations Associate

United States Digital Space LLC; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

United States Digital Space LLC in Manila seeks an Ocean Operations Associate to own end-to-end logistics, from bookings to KPI-driven execution. You will work across operations, sales, and country leadership to shape client experience and regional processes.

The role emphasizes process improvement, automation, and data-driven decision making. You will collaborate with carriers, freight vendors, and customers to ensure timely, accurate shipments while embracing AI-enabled tools.

Qualifications

• Experience in freight forwarding, supply chain, logistics operations.
• 3+ years of professional logistics or supply chain operations including hands-on experience in ocean operations.
• Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy.
• Strategic understanding of the evolving AI landscape, with the ability to identify, implement, and scale modern AI tools to drive operational efficiency.
• Excellent communication, interpersonal, and organisational skills.

Responsibilities

• Execute end-to-end shipments across all modes (FCL, LCL, import and export), including bookings, documentation, planning and milestone tracking.
• Communicate directly with clients, carriers, trucking providers, CFS/warehouse operators and customs teams to keep shipments on time and on spec.
• Troubleshoot shipment exceptions proactively and escalation issues with clear context and a recommended path forward.
• Maintain data accuracy across the company systems to meet KPIs and client SLAs.
• Support account managers and customs teams to deliver an exceptional client experience.
• Identify operational bottlenecks and design scalable solutions anchored in AI, code, and automation.
• Build or contribute to internal tools, dashboards, and workflows that reduce manual effort and improve data quality.
• Leverage AI tools proactively in your daily work—from drafting client communications to analysing shipment data—and share learnings with the team.
• Champion a culture of continuous improvement; if you see something broken, fix it.
• Work directly with country management, operations leads, and sales teams to align on priorities and client needs.
• Build trusted relationships with clients, external partners including carriers, customs brokers, and freight vendors.
• Contribute to regional strategy discussions and bring an operator’s perspective to commercial decisions.

Skills

Analytical skills

Communication

Organisational skills

AI & data fluency

Logistics operations

Tools

Data dashboards

Automation tooling

Job description

About the company:

At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

The Ocean Operations Associate role, based in Manila, is a rare opportunity to be at the ground floor of the company Philippines’ growth. As one of our earliest team members in the region, you will wear many hats and play a defining role in shaping our operations, culture, and client experience. This is a career-defining role with a clear path forward.

You will develop a deep understanding of global logistics end-to-end, from operations and process design to client management and commercial strategy, working alongside country leadership, operations management, and sales teams. This breadth of exposure is intentional: we want to develop the next generation of logistics leaders.

What You Will Do:

The role is anchored in operations, with a strong bent towards process improvement and automation.

Core tasks:

• Execute end-to-end shipments across all modes (FCL, LCL, import and export), including bookings, documentation, planning and milestone tracking.

• Communicate directly with clients, carriers, trucking providers, CFS/warehouse operators and customs teams to keep shipments on time and on spec.

• Troubleshoot shipment exceptions proactively and escalation issues with clear context and a recommended path forward.

• Maintain data accuracy across the company systems to meet KPIs and client SLAs.

• Support account managers and customs teams to deliver an exceptional client experience.

Process Improvement & Automation

• Identify operational bottlenecks and design scalable solutions anchored in AI, code, and automation.

• Build or contribute to internal tools, dashboards, and workflows that reduce manual effort and improve data quality.

• Leverage AI tools proactively in your daily work—from drafting client communications to analysing shipment data—and share learnings with the team.

• Champion a culture of continuous improvement; if you see something broken, fix it.

Stakeholder & Cross-Functional Collaboration

• Work directly with country management, operations leads, and sales teams to align on priorities and client needs.

• Build trusted relationships with clients, external partners including carriers, customs brokers, and freight vendors.

• Contribute to regional strategy discussions and bring an operator’s perspective to commercial decisions.

What we’re looking for:The Four A’s

• Agency: You don’t wait to be told. You identify problems, take ownership, and drive solutions without prompting. You treat the company’s business like your own.

• Adaptability: You thrive in ambiguity and change your approach when circumstances demand it. You stay calm when things go sideways and help others do the same.

• AI & Data Fluency: You are comfortable using AI tools and working with data. You ask good questions of datasets, build basic automations, and continuously seek to do more with less.

• Ability to make judgements in ambiguity: You can make sound, well-reasoned decisions with incomplete information. You know when to elevate and when to act.

What you will need:

• Experience in freight forwarding, supply chain, logistics operations, and/or a related field

• 3+ years of experience in professional logistics or supply chain operations including hands-on experience in ocean operations, particularly towards the US/Canada and EMEA.

• Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy

• Strategic understanding of the evolving AI landscape, with the ability to identify, implement, and scale modern AI tools to drive operational efficiency.

• Excellent communication, interpersonal, and organisational skills

Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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