Associate - Air Freight

DHL Global Forwarding; Pasay; On-site; PHP 300,000 - 600,000; Full time

Job summary

DHL Global Forwarding in the Philippines is seeking a back-end logistics specialist to support the Air freight service line. You will work on multiple services, ensuring timely and accurate task completion while collaborating with a larger team to share best practices.

Ideal candidates have a 0–3 year background in BPO or logistics, with MS Office proficiency and strong English communication. ERP exposure is preferred, and attention to detail is essential for excellent service delivery.

Qualifications

• Bachelor's degree (any); logistics/management degree is a plus.
• 0–3 years in BPO or logistics domain – preferred.
• Air Freight experience will be preferred.
• Good knowledge in MS Office.
• Effective English communication skills, written and verbal.
• Exposure to Enterprise Resource Platforms (ERPs) – Preferred.
• Good logical reasoning skills.
• High level of customer centricity.

Responsibilities

• Understand the requirements of the station's/country's documentation and ensure tasks are executed per SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate on services according to shifts, countries, or regions.
• Deliver high quality service through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions and improvements for partners.
• Flag challenges in operations to supervisor promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

MS Office

English communication

ERP exposure

Customer centricity

Logical reasoning

Attention to detail

Logistics knowledge

Education

Bachelor's degree (any)

Logistics/management preferred

Tools

ERP platforms

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0-3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity