Associate

PeopleStrong; Hinoba-an; On-site; PHP 134,000 - 201,000; Full time

Job summary

PeopleStrong in a hospitality setting seeks a friendly server to greet guests, present menus, and take orders. You will inform guests about daily specials and menu changes, suggest items, and upsell where possible. The role requires coordination with kitchen and bar staff to ensure smooth service and guest satisfaction.

Candidates should have some familiarity with basic cooking skills and be able to follow service standards, handle payments, and assist with closing procedures as needed.

Qualifications

• Experience in hospitality or food and beverage is preferred.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about specials and changes to the menu.
• Suggests food and beverages and upsells where appropriate.
• Take food and beverage orders and process payments.
• Ensure guest satisfaction and coordinate with kitchen/bar staff.
• Maintain cleanliness and assist other staff as needed.
• Print closing report and handle cash and cards per procedures.

Skills

Guest service

Upselling

POS operation

Team coordination

Tools

POS system

Job description

Food & Beverage Hospitality Restaurant Management

Working Language

Job Description

PRINCIPAL ACCOUNTABILITY:

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co-ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist Buspersons with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.