Senior Associate- F&B Service

PeopleStrong; Hinoba-an; On-site; PHP 179,000 - 290,000; Full time

Job summary

PeopleStrong resort is seeking a guest-facing server to greet guests, present menus, and suggest items. You will take orders, handle POS transactions, and ensure guest satisfaction throughout the dining experience.

The role includes upselling beverages and desserts, coordinating with kitchen and bar staff, and maintaining service standards. Basic cooking familiarity is helpful, and you may assist in other areas as needed.

Qualifications

• Must have some familiarity with basic cooking skills.
• Ability to communicate products and services available at the resort.

Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about specials and menu changes.
• Suggest food and beverages to guests and upsell.
• Take food and beverage orders using POS or hand held device.
• Accept payments, issue receipts and return change.
• Perform basic cleaning tasks as directed by supervisor.
• Coordinate with buspersons, kitchen and bar staff for smooth service.
• Serve food and beverages to guests and ensure satisfaction.
• Open and pour wine tableside and prepare mixed drinks.
• Print closing reports and handle cash with front office.
• Tally credit card settlements with the daily batch.

Skills

Upselling

POS handling

Guest service

Communication with guests

Cash handling

Tools

POS terminal

EDC machine

Job description

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co-ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist Buspersons with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.