Captain-Food & Beverages Service

PeopleStrong; Hinoba-an; On-site; PHP 201,000 - 268,000; Full time

Job summary

PeopleStrong’s restaurant team in Hinoba-an is seeking a guest-focused service professional to greet guests warmly, manage reservations, seat guests, and ensure accurate bills at the POS. You will coordinate with the kitchen and front-of-house to deliver timely meals and maintain service standards.

You will maintain cleanliness, restock items, supervise junior staff, and uphold brand standards and SOPs while communicating clearly and attentively to guests throughout each shift.

Responsibilities

• Greet guests warmly and welcome them promptly.
• Assist with table reservations and seating.
• Ensure guests are serviced within specified time.
• Maintain knowledge of menu and presentation standards.
• Communicate clearly with guests and staff; handle phone inquiries with etiquette.
• Answer questions about the menu and assist with selections.
• Manage order records in POS and coordinate with kitchen on availability.
• Note dietary needs and special requests, and relay to kitchen.
• Present accurate final bills and process payments.
• Perform shift closing and tally cash/credit card settlements.

Job description

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guest with table reservation.
• Assist guest while seating.
• Ensure guest are serviced within specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding menu and assist with menu selections.
• Able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to type of event and service standards.
• Record transaction / orders in Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverages.
• Responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Present accurate final bill to guest and process payment.
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Complete closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Any other duties related to food and beverage service assigned by the manager.