Retail Store Leader: Operations, Sales & Team Growth

Havaianas; Metro Manila; On-site; PHP 446,000 - 759,000; Full time

Job summary

Havaianas Philippines is seeking an experienced Store Operations Manager to oversee daily retail activity across its Manila outlets. You will supervise staffing, training, and standards for customer service, health and safety, and stock management.

You will analyze sales performance, manage the team, forecast staffing needs, and implement improvements to drive profitability while aligning with company policies and local market dynamics.

Qualifications

• Bachelor’s degree on Business Studies/Administration/Management, Marketing or equivalent.
• 3+ years in Retail Store operations or equivalent.
• Excellent sales and negotiation skills.
• Good business sense and ability to motivate a team.
• Initiative and enthusiasm.
• Excellent communication and people skills.
• Good planning and organizational skills.
• Ability to work calmly under pressure.

Responsibilities

• Staffing: interviewing and recruitment of potential staff.
• Coaching, counseling, disciplining staff; monitoring, and appraising job results.
• Ensure standards for quality, customer service and health and safety are met with training.
• Tour sales floor and engage with colleagues and customers to resolve urgent issues.
• Provide training support for staff on product and stock management procedures.
• Respond to customer complaints and feedback; enforce policies and procedures.
• Develop sales and operational strategies; set targets and ensure timely reporting.
• Oversee stock supply coordination with Merchandising and Warehouse teams.
• Forecast staffing needs and develop recruiting strategy; performance management of staff.
• Lead a team to achieve business objectives and maintain store profitability.

Skills

Sales negotiation

Team leadership

People skills

Planning & organization

Calm under pressure

Initiative

Communication

Education

Bachelor’s degree in Business/Management or equivalent

Job description

Havaianas Philippines is seeking an experienced Store Operations Manager to oversee daily retail activity across its Manila outlets. You will supervise staffing, training, and standards for customer service, health and safety, and stock management.

You will analyze sales performance, manage the team, forecast staffing needs, and implement improvements to drive profitability while aligning with company policies and local market dynamics.