Assistant Restaurant Manager

Seroja; Santo Niño 1st; On-site; PHP 2,215,000 - 3,543,000; Full time

Benefits offered by this job

Performance bonus

5 days work week

Restaurant closure during CNY

Medical Insurance

Beverage training

Overseas working experience

Two meals a day provided

Job summary

Seroja in Bugis Central Region, Singapore, seeks an Assistant Restaurant Manager to join our high-achieving team on a full-time basis. You will work with the Restaurant Manager to ensure smooth operations and uphold the highest standards of service, food quality, and guest satisfaction.

You will lead front-of-house and back-of-house teams, manage reservations and staffing, and contribute to cost control and continuous improvement initiatives.

Qualifications

• Proven experience in restaurant management or supervisory role in hospitality.
• Strong leadership and staff-motivation abilities.
• Excellent communication and customer-focused approach.
• Knowledge of restaurant operations, food safety, and hospitality best practices.
• Proficiency with POS systems and restaurant management software.

Responsibilities

• Assist in day-to-day management and supervision of all restaurant staff (front-of-house and back-of-house).
• Ensure compliance with health, safety, hygiene regulations and company policies.
• Oversee table management, seating, and reservations to optimise customer flow.
• Monitor food and beverage service quality to meet standards.
• Handle customer complaints professionally and resolve issues swiftly.
• Assist with recruitment, training, scheduling, and performance management.
• Manage inventory and assist with supplies ordering, collaborating on cost control.
• Support implementation of restaurant policies, procedures, and SOPs.
• Participate in promotions and events to boost engagement.
• Maintain clear communication with Restaurant Manager and other departments.

Skills

Leadership

Customer focus

Communication

Food safety

POS systems

Education

Hospitality qualification

Tools

POS systems

Restaurant management software

Job description

About the role
Seroja is two Michelin star restaurant seeking an Assistant Restaurant Manager to join our team in the Bugis Central Region on a full-time basis. This is an exciting opportunity to take on a pivotal leadership role within our hospitality operations. As Assistant Restaurant Manager, you will work alongside the Restaurant Manager to ensure the smooth and efficient running of our establishment, maintaining the highest standards of service, food quality, and customer satisfaction. You will play a crucial part in our mission to deliver exceptional dining experiences and contribute directly to the success of our restaurant.

Key responsibilities

• Assist in the day-to-day management and supervision of all restaurant staff, including front-of-house and back-of-house teams

• Ensure compliance with all health, safety, and hygiene regulations and company policies

• Oversee table management, seating arrangements, and reservation systems to optimise customer flow and satisfaction

• Monitor food and beverage service quality, ensuring all dishes and drinks meet our standards before reaching customers

• Handle customer complaints and concerns professionally, implementing swift resolutions to maintain positive relationships

• Assist with staff recruitment, training, scheduling, and performance management to maintain a motivated and competent team

• Manage inventory levels and assist with ordering of supplies, working closely with the Restaurant Manager on cost control

• Support the implementation and maintenance of restaurant policies, procedures, and standard operating procedures

• Participate in promotional activities and special events to enhance the restaurant's profile and customer engagement

• Maintain clear communication with the Restaurant Manager and other departments to ensure seamless operations

What we're looking for

• Proven experience in a restaurant management or supervisory role within the hospitality industry

• Strong leadership skills with the ability to motivate and manage team members effectively

• Excellent communication and interpersonal skills, with a customer-focused approach

• In-depth knowledge of restaurant operations, including food safety standards and hospitality best practices

• Proficiency in point-of-sale (POS) systems and restaurant management software

• Ability to work under pressure and manage multiple tasks simultaneously whilst maintaining attention to detail

• Problem-solving skills and the ability to make sound decisions in fast-paced environments

• Flexibility with working hours, including evenings, weekends, and public holidays as required

• A passion for delivering exceptional customer service and creating memorable dining experiences

• Relevant hospitality qualification or certification would be advantageous

What we offer
At Seroja, we are committed to fostering a supportive and inclusive workplace where our team members thrive and grow. We offer competitive remuneration packages, comprehensive staff benefits, and attractive discounts. We believe in investing in the professional development of our staff through training and career progression opportunities within our organisation. Our work culture emphasises teamwork, respect, and excellence. We prioritise the wellbeing of our employees and provide a positive work environment where you can build a rewarding career in hospitality. We encourage a healthy work-life balance and welcome conversations about flexible working arrangements where possible.
Benefits

• 1) Performance bonus
• 2) 5 days work week
• 3) Restaurant closure during chinese new year for up to 9/10 days
• 4) Medical Insurance
• 5) Beverage training
• 6) Networking session with industry leaders
• 7) Overseas working experience during restaurant collaboration
• 8) Two meals a day provided

About us
Seroja is a distinguished hospitality establishment committed to delivering outstanding dining experiences in the heart of the Bugis Central Region. Our restaurant is built on a foundation of quality, innovation, and exceptional customer service. We pride ourselves on our carefully curated menu, skilled culinary team, and warm, welcoming atmosphere. At Seroja, we believe that great hospitality is about more than just serving food - it's about creating moments of joy and connection for our guests. We value integrity, professionalism, and a genuine passion for hospitality. Our team is our greatest asset, and we are dedicated to creating an environment where talented individuals can flourish and contribute to our continued success.