Operations Manager | Dayshift | Eastwood

Acquire Intelligence; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with car

Recognition through Value Awards

Internal promotions

Meaningful work with teams

12 Vacation Leaves

12 Sick Leaves

1 Birthday Leave

Job summary

Acquire Intelligence is seeking an Operations Manager to lead the Manila back-of-house functions, covering HR administration, payroll approvals, attendance and leave management, and cross-team coordination with the Australian and Manila offices.

You will drive process improvements, staff engagement, and operational efficiency, while supporting performance management and ensuring compliance with company policy. This role offers a dynamic, collaborative environment with growth opportunities.

Qualifications

• Experience in HR and operations management within a corporate setting.
• Strong people leadership and staff development capabilities.
• Familiarity with payroll processes, attendance and leave management.

Responsibilities

• Approve and process timesheets.
• Oversee staff attendance, leave balances, and rotering across all supported teams, liaising with team leaders on discrepancies or concerns.
• Act as a first point of contact for employee queries relating to pay, leave, and general HR matters, escalating complex issues as required.
• Assist with onboarding and offboarding where required.
• Ensure staff engagement and retention is high.
• Support performance management processes, including coordinating documentation, timelines, and communication between managers and team member.
• Lead, support, and develop staff across the Manila based function.
• Attend WIP meetings with managers to discuss roles and workloads, and make recommendations as needed.
• Understand staff workloads and capacity and propose changes to meet operational needs.

Skills

People management

HR administration

Payroll coordination

Time & attendance

Cross-team collaboration

Education

Bachelor's degree in Business Administration or HR

Job description

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change

across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards - we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

The Operations Manager is responsible for the effective and efficient running of Sports Entertainment Network's Manila based back-of-house office functions, providing support across multiple departments. This role provides operational leadership across human resources administration, staff engagement, payroll approvals, and attendance and leave management. The Operations Manager acts as the central point of coordination between SEN's Australian and Manila teams, ensuring performance outcomes, consistent processes, compliance with company policy and employment obligations, and a well-run, supportive working environment. You will need to have an overall understanding of staff roles, daily tasks and expectations and be able to lean in and support if roles are not functioning well and manage change if required.

Key Responsibilities:

Human Resources & People Operations

• Approve and process timesheets
• Oversee staff attendance, leave balances, and rostering across all supported teams, liaising with team leaders on discrepancies or concerns
• Act as a first point of contact for employee queries relating to pay, leave, and general HR matters, escalating complex issues as required
• Assist with onboarding and offboarding where required
• Ensure staff engagement and retention is high
• Support performance management processes, including coordinating documentation, timelines, and communication between managers and team member
• Lead, support, and develop staff across the Manila based function

Operations Oversight

• Understand the overall objectives, tasks and responsibilities of each role and attend WIP meetings with managers where needed if there are concerns with roles
• Understand staff workloads and where there is capacity or work is not being completed and make recommendations and changes accordingly

Daily Operations

• Assist with development, implementation, and continuous improvement of processes, procedures, and templates to increase efficiency
• Partner with team leaders and managers across departments to understand and meet their operational needs
• Offer support on day-to-day tasks within the traffic, scheduling, bookings, material and campaign delivery functions