Operations Manager

Gameboy Manila Inc.; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Gameboy Manila Inc. in Pasay, Metro Manila, is seeking an Operations Manager to oversee the day-to-day operations of the amusement and entertainment facility, ensuring smooth opening, daily operations, and closing procedures while upholding all SOPs.

You will lead customer service, drive sales and profitability, manage maintenance of amusements and equipment, collaborate with Marketing on promotions, and build strong guest and partner relationships in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field.
• 1-3 years of managerial experience in amusement/entertainment/hospitality/gaming/leisure or F&B.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficient in Microsoft Office; willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Oversee the day-to-day operations of the amusement and entertainment facility.
• Ensure smooth opening, daily operations, and closing procedures.
• Monitor operational efficiency and implement improvements where necessary.
• Ensure all company policies, SOPs, and operational standards are consistently followed.
• Ensure guests receive exceptional customer service and handle complaints promptly and professionally.
• Monitor customer feedback and implement service improvements.
• Develop and implement strategies to increase revenue and improve profitability.
• Analyze sales reports and identify opportunities for business growth.
• Ensure all amusement machines and equipment are properly maintained and operational; coordinate maintenance with technicians.
• Collaborate with Marketing to execute promotions, events, and customer engagement activities; build relationships with guests and partners.

Skills

Leadership

People management

Communication

Problem-solving

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Key Responsibilities

1. Operations Management

• Oversee the day-to-day operations of the amusement and entertainment facility.

• Ensure smooth opening, daily operations, and closing procedures.

• Monitor operational efficiency and implement improvements where necessary.

• Ensure all company policies, SOPs, and operational standards are consistently followed.

2. Customer Service

• Ensure guests receive exceptional customer service at all times.

• Handle customer complaints and resolve issues promptly and professionally.

• Monitor customer feedback and implement service improvements.

3. Sales & Business Performance

• Develop and implement strategies to increase revenue and improve profitability.

• Analyze sales reports and identify opportunities for business growth.

4. Facility & Equipment Management

• Ensure all amusement machines, billiard tables, arcade games, and entertainment equipment are properly maintained and operational.

• Coordinate preventive maintenance and repairs with a technician.

• Ensure the cleanliness, organization, and overall appearance of the facility.

5. Marketing & Business Development

• Collaborate with the Marketing team to execute promotions, events, and customer engagement activities.

• Support initiatives to increase foot traffic and customer retention.

• Build relationships with guests and business partners to enhance the company's reputation.

Qualifications

• Bachelor's degree in a related field.

• At least 1-3 years of managerial experience in the amusement, entertainment, hospitality, gaming, leisure, or food and beverage industry.

• Strong leadership and people management skills.

• Excellent communication, interpersonal, and problem-solving abilities.

• Proficient in Microsoft Office (Excel, Word, and PowerPoint).

• Willing to work on shifting schedules, weekends, and holidays.

• Ability to work in a fast-paced environment and manage multiple outlets or operational areas.