Job Description – Branch Manager - Cebu Branch
Job Summary
The Branch Manager is responsible for the overall management of the branch, including operations, sales, customer service, staff performance, and business growth. The role ensures that the branch operates efficiently while meeting company targets and providing excellent service to customers.
Key Responsibilities
- Manage the overall daily operations of the branch.
- Ensure smooth and efficient logistics and delivery operations.
- Develop new business opportunities and help achieve branch sales targets.
- Build and maintain strong relationships with clients and business partners.
- Monitor branch revenue, expenses, and overall performance.
- Lead, supervise, and motivate branch employees.
- Set team goals and monitor employee performance.
- Ensure excellent customer service and resolve customer concerns.
- Coordinate with Head Office and other branches regarding operations and business activities.
- Monitor delivery performance, service quality, and operational issues.
- Ensure compliance with company policies, procedures, and safety standards.
- Prepare regular branch performance and operational reports.
- Identify opportunities to improve branch operations and increase business.
- Support recruitment, training, and development of branch staff.
- Perform other duties as assigned by management.
Qualifications
- Bachelor's degree in Business, Management, Logistics, or a related field.
- At least 3–5 years of experience in branch management, operations, logistics, sales, or a related field.
- Experience in logistics, freight, transportation, or courier services is preferred.
- Strong leadership and people management skills.
- Good communication and problem-solving skills.
- Customer-focused and results-driven.
- Strong organizational and decision-making skills.
- Willing to work on-site and travel when required.