WFM Assistant Manager — Staffing & Scheduling Leader (Cebu)

TASQ Staffing Solutions; Compostela; In loco; PHP 700.000 - 900.000; Tempo pieno

Descrizione del lavoro

Tasq Staffing Solutions in Cebu City, Philippines is seeking an Assistant Manager for Workforce Management to lead the WFM team onsite. You will develop capacity plans, review schedules, and drive SLA performance across accounts.

This role requires 2 years in BPO Team Lead or WFM management and a college education. You will mentor a motivated team, ensure data integrity, and maintain QA and security standards.

Competenze

• Finished at least 2 years in college without any back subjects
• Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.
• Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
• Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
• Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
• Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
• Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
• Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.

Mansioni

• Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
• Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
• Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
• Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
• Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
• Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.

Formazione

Finished at least 2 years in college without back subjects

Descrizione del lavoro

Tasq Staffing Solutions in Cebu City, Philippines is seeking an Assistant Manager for Workforce Management to lead the WFM team onsite. You will develop capacity plans, review schedules, and drive SLA performance across accounts.

This role requires 2 years in BPO Team Lead or WFM management and a college education. You will mentor a motivated team, ensure data integrity, and maintain QA and security standards.