Assistant Manager - WFM

EXL; Pasay; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

EXL Philippines is seeking a detail-focused Scheduling & Reporting Specialist in Pasay, Metro Manila to monitor queues in real time, publish intraday reports, and ensure data accuracy and timeliness. You will coordinate daily, weekly, and monthly schedules with operations and onshore partners to maintain smooth workflow and service levels.

The ideal candidate is a Graduate with at least two years in the current role, has strong communication skills, and can work across multiple lines of business

Formación

• Graduate with minimum 2 years in the current role.
• Experience in scheduling and reporting.

Responsabilidades

• Manage Daily, Weekly, and Monthly schedules.
• Work closely with operations regarding Schedules and Leaves Allocation.
• Collaborate with Onshore Partners on daily, weekly, monthly and quarterly schedules.

Conocimientos

Real-time monitoring

Intraday reporting

Schedule management

Cross-team coordination

Educación

Graduate

Descripción del empleo

Job Description:

-Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses

-Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data

Responsibilities

• Manage Daily, Weekly, and Monthly schedules
• Work closely with operations in terms of Schedules and Leaves Allocation
• Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules

Qualifications

Graduate. Minimun of 2 yrs in the current role