Assistant Manager - WFM

ExlService Holdings, Inc.; Philippines; Hybrid; PHP 335,000 - 614,000; Full time

Job summary

ExlService Holdings, Inc. in the Philippines is seeking a capable scheduling analyst to monitor queues in real time across multiple lines of business and ensure timely data publication.

The role involves preparing Intraday and other essential reports, managing daily, weekly and monthly schedules, and coordinating leaves with operations and Onshore Partners to maintain optimal staffing levels. Strong attention to detail, cross-functional collaboration, and timely communication are essential for

Qualifications

• Graduate with relevant scheduling or operations background.

Responsibilities

• Monitor queue in real time and document agent activity across multiple lines of business.
• Prepare and publish Intraday and other timely reports to ensure accuracy.
• Manage daily, weekly, and monthly schedules and leaves allocation.
• Collaborate with Onshore Partners on scheduling activities.

Education

Graduate

Job description

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses

Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data

Responsibilities

• Manage Daily, Weekly, and Monthly schedules
• Work closely with operations in terms of Schedules and Leaves Allocation
• Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules

Qualifications

Graduate. Minimun of 2 yrs in the current role