Assistant Manager/ Team Leader Travel Account

RSD Human Resource Management Consultancy; Cebu City; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

Job Training

Job Training

Job summary

A human resource consulting firm in Cebu City is looking for an experienced individual to assist in managing daily operations of the travel account team. Responsibilities include providing guidance to team members, monitoring service level agreements, and acting as a client liaison. The ideal candidate will have a Bachelor's degree, 2-3 years of experience in a call center, and proficiency in GDS tools like Sabre and Amadeus. This is a full-time, on-site role that offers professional development opportunities.

Qualifications

• 2-3+ years in a BPO or call center environment.
• Proficient in GDS tools and platforms such as Sabre and Amadeus.
• Strong people management and team leadership abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Assist in managing daily operations of the travel account team.
• Provide guidance and support to team members.
• Monitor service level agreements (SLAs) for improvement.
• Act as a liaison between clients and the team.
• Train new staff on GDS tools and platforms.

Skills

Proficient in GDS tools and platforms

Strong people management

Excellent communication skills

Strong interpersonal skills

Ability to work in a fast-paced environment

Education

Bachelor’s degree in a relevant field

Tools

Sabre

Amadeus

Job description

RSD Human Resource Management Consultancy

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Professional Development

Job Training

Description

• Assist in managing daily operations of the travel account team to ensure efficiency.
• Provide guidance and support to team members, enhancing their skills and performance.
• Monitor service level agreements (SLAs) and implement strategies for continuous improvement.
• Act as a liaison between clients and the team, ensuring client satisfaction.
• Train new staff on GDS tools and platforms, including Sabre and Amadeus.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2-3+ years in a BPO or call center environment.
• Skills and Competencies: Proficient in GDS tools and platforms such as Sabre and Amadeus.
• Skills and Competencies: Strong people management and team leadership abilities.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment and meet deadlines.