Team Lead (Travel Account) Cebu

Recruitify_HR; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading travel support company in Cebu is seeking an experienced Team Lead to manage a dynamic support team. The role involves achieving performance targets and providing coaching to team members. Ideal candidates have 2-4 years in a leadership role and at least 2 years in the travel industry. Join a growing team and make a real impact in a prime location at Cebu Business Park.

Qualifications

• 2–4 years experience in a leadership or supervisory role.
• At least 2 years experience in the travel industry (support roles preferred).
• Must be currently residing in Cebu.

Responsibilities

• Lead and manage a team to achieve daily and monthly performance targets.
• Provide coaching, mentoring, and regular feedback to team members.
• Monitor team performance and ensure high-quality service delivery.
• Handle escalations and resolve customer concerns efficiently.
• Ensure compliance with company policies and procedures.

Skills

Leadership skills

Communication skills

Performance management

Education

College graduate

Job description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Location: Tech Tower, Cebu Business Park, Cebu

Work Setup: Onsite

Open Roles: 2

Start Date: ASAP

Are you an experienced leader in the travel industry looking for your next opportunity in Cebu? We are seeking a results‑driven Team Lead to manage a dynamic support team and drive performance in a fast‑paced environment.

If you have strong leadership skills and a background in travel support, this is your chance to grow your career with us!

What You’ll Do

• Lead and manage a team to achieve daily and monthly performance targets
• Provide coaching, mentoring, and regular feedback to team members
• Monitor team performance and ensure high-quality service delivery
• Handle escalations and resolve customer concerns efficiently
• Ensure compliance with company policies and procedures
• Collaborate with internal teams to improve processes
• Prepare reports and provide performance insights

What We’re Looking For

• College graduate
• 2–4 years experience in a leadership or supervisory role
• At least 2 years experience in the travel industry (support roles preferred)
• Must be currently residing in Cebu
• Strong communication and leadership skills
• Ability to thrive in a fast‑paced environment
• Stable work history (not a job hopper)

Why Join Us?

• Work in a prime location at Cebu Business Park
• Be part of a growing and dynamic team
• Opportunity to lead and make real impact