Retirement Services Operations Lead - Team Coach

TASQ; Santa Clara; On-site; PHP 420,000 - 750,000; Full time

Job summary

TASQ is seeking an Operations lead for its retirement services team, onsite at Cebu/Pasay. The role emphasizes coaching, process improvement, and ensuring team performance.

The ideal candidate has at least 2 years in retirement services, plus proven team leadership. You will support new hires to reach productivity quickly and manage escalations with a focus on policy and security compliance.

Qualifications

• At least 2 years retirement services experience.
• Team lead experience is required.

Responsibilities

• Manage the process and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle escalations
• Provide inputs on process and system to the team members
• Client Interaction, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards

Skills

Team Leadership

Retirement Services

Education

College Education (2+ years)

Job description

TASQ is seeking an Operations lead for its retirement services team, onsite at Cebu/Pasay. The role emphasizes coaching, process improvement, and ensuring team performance.

The ideal candidate has at least 2 years in retirement services, plus proven team leadership. You will support new hires to reach productivity quickly and manage escalations with a focus on policy and security compliance.