Assistant Manager, Client Support Ops — Elevate Teams

J-K Network Services; Muntinlupa; On-site; PHP 669,600 - 781,200; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A leading BPO provider in the Philippines is seeking an experienced Assistant Manager to improve processes and team performance. The ideal candidate will have a Bachelor's degree and at least 5 years of customer service experience, including team leadership. Responsibilities include coaching staff, ensuring adherence to policies, and implementing feedback for continuous improvement. The position is onsite in Taguig City, with a salary range of Php 60,000 to Php 70,000 and attractive benefits including health insurance and performance bonuses.

Qualifications

• Bachelor Degree Holder.
• At least 5 years minimum BPO experience in customer service.
• At least 5 years minimum handling a team for customer service accounts.
• Amenable to work in shifting schedules.
• Amenable to work onsite.

Responsibilities

• Improve processes by identifying inefficiencies and simplifying workflows.
• Support the use of technology and new tools to improve service delivery.
• Provide coaching and training for agents and team leaders.
• Track performance metrics and ensure policy compliance.
• Review customer feedback and implement improvements.

Skills

Customer service experience

Team management

Process improvement

Coaching and training

Education

Bachelor Degree

Job description

A leading BPO provider in the Philippines is seeking an experienced Assistant Manager to improve processes and team performance. The ideal candidate will have a Bachelor's degree and at least 5 years of customer service experience, including team leadership. Responsibilities include coaching staff, ensuring adherence to policies, and implementing feedback for continuous improvement. The position is onsite in Taguig City, with a salary range of Php 60,000 to Php 70,000 and attractive benefits including health insurance and performance bonuses.