Assistant Manager, Customer Support —Lead High-Impact Teams

J-K Network Services; Taguig; On-site; PHP 710,892 - 851,508; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

15% Night Differential

24 Leaves Annually

Job summary

A leading BPO service provider in the Philippines is looking for an Assistant Manager – Customer Support. The ideal candidate will have over 5 years of experience in BPO customer service and team management. Responsibilities include streamlining processes, coaching staff, and enhancing service delivery through technology. The position offers up to Php 70,000 monthly, HMO for employee and dependents, and performance bonuses. Join a team committed to continuous improvement in customer satisfaction.

Qualifications

• 5+ years in BPO customer service and team handling.
• Must be open to shifting schedules and onsite work.

Responsibilities

• Identify inefficiencies and improve processes.
• Support technology use to enhance service delivery.
• Provide training and coaching for agents.
• Track performance metrics and ensure compliance.
• Implement improvements based on customer feedback.

Skills

BPO experience in customer service

Team management

Process improvement

Education

Bachelor Degree

Job description

A leading BPO service provider in the Philippines is looking for an Assistant Manager – Customer Support. The ideal candidate will have over 5 years of experience in BPO customer service and team management. Responsibilities include streamlining processes, coaching staff, and enhancing service delivery through technology. The position offers up to Php 70,000 monthly, HMO for employee and dependents, and performance bonuses. Join a team committed to continuous improvement in customer satisfaction.