Assistant Manager, Process & Data Analytics (Onsite)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

Weekends Off

Job summary

A leading staffing solutions firm in the Philippines seeks a candidate for a pivotal role focused on enhancing customer experience through process optimization, data analytics, and team development. The ideal applicant has at least 5 years in BPO customer service with a strong leadership background and proficiency in Excel and PowerBI. This position offers HMO benefits, a quarterly performance bonus, and excellent career development opportunities.

Qualifications

• 5 years minimum in customer service and technical service desk roles.
• 4 years minimum leadership experience in handling teams.
• Amenable to work in shifting schedules.

Responsibilities

• Identify inefficiencies and streamline workflows.
• Evaluate and integrate new tools for customer interactions.
• Provide coaching and skill-building programs for team members.
• Monitor performance metrics and ensure service excellence.
• Implement improvements based on customer feedback.

Skills

Customer service skills

Leadership skills

Data analysis skills

Proficiency in Excel

Proficiency in PowerBI

Education

College Graduate in any course

Tools

Excel (Power Query)

PowerBI (DAX)

Job description

A leading staffing solutions firm in the Philippines seeks a candidate for a pivotal role focused on enhancing customer experience through process optimization, data analytics, and team development. The ideal applicant has at least 5 years in BPO customer service with a strong leadership background and proficiency in Excel and PowerBI. This position offers HMO benefits, a quarterly performance bonus, and excellent career development opportunities.