General Worker/Operator

Recruitify_HR; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

A customer service company is seeking a dedicated customer service representative located in Manila, Philippines. The ideal candidate will have 3–5 years of experience, proficient English skills, and exceptional customer service abilities. Responsibilities include providing support through email and live chat, handling inquiries and complaints, maintaining records, and assisting with scheduling. This role offers flexible working hours in a remote setting.

Qualifications

• 3–5 years of experience in customer service or related roles.
• Ability to handle multiple tasks while maintaining professionalism.
• Comfortable working in a remote environment with flexible hours.

Responsibilities

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Skills

Proficient in English

Strong customer service skills

Excellent scheduling abilities

Effective problem-solving skills

Strong communication skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or related roles.
• Skills and Competencies: Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem‑solving skills.
• Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining professionalism.
• Working Conditions: Comfortable working in a remote environment with flexible hours.