Assistant Customer Service

Private Advertiser; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

To be discussed

Job summary

Private Advertiser seeks an Assistant Customer Service in Quezon City to support customer service and administrative tasks onsite. The role balances customer-facing responsibilities with documentation, order processing, reporting, and clerical work.

Ideal candidate has a four-year degree, basic accounting knowledge, and proficiency in MS Word/Excel, with strong communication and multitasking abilities. Onsite work, 1 position, benefits to be discussed.

Qualifications

• Graduate of any four-year course, preferably Accounting, Business Administration, Marketing, or a related field.
• Background in basic Accounting subjects is an advantage.
• Comfortable handling approximately 25% receptionist duties and 75% clerical/administrative work.
• Proficient in Microsoft Word and Microsoft Excel.
• Strong communication, customer service, and interpersonal skills.
• Detail-oriented with good organizational and coordination skills.
• Able to multitask and work effectively under pressure.
• Willing to work beyond regular office hours when necessary.

Responsibilities

• Answer customer calls and respond to inquiries and concerns promptly and professionally.
• Provide basic information regarding the company's products and services.
• Process customer orders, determine charges, and monitor billings and payments.
• Handle customer complaints and returns and escalate concerns when necessary.
• Coordinate customer concerns with supervisors, managers, and sales representatives.
• Prepare invoices and assist with bidding preparations.
• Ensure customer orders are properly processed and completed.
• Prepare, update, and maintain various reports and records.
• Perform clerical tasks such as data encoding, filing, and documentation.
• Assist with hotel bookings and travel-related arrangements.
• Provide receptionist support and assist with other administrative tasks as assigned.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Education

Accounting, Business Administration, Marketing or related four-year course

Tools

Microsoft Word

Microsoft Excel

Job description

Assistant Customer Service | Quezon City | Onsite

Looking for a role where you can build your Customer Service and Administrative skills? Join our team!

We are looking for a detail-oriented and organized Assistant Customer Service professional to provide customer support while handling day-to-day administrative and clerical operations. This role is ideal for someone with strong communication skills who is comfortable balancing customer-facing responsibilities with documentation, order processing, reporting, and administrative tasks.

What You\'ll Do

• Answer customer calls and respond to inquiries and concerns promptly and professionally.

• Provide basic information regarding the company's products and services.

• Process customer orders, determine charges, and monitor billings and payments.

• Handle customer complaints and returns and escal concerns when necessary.

• Coordinate customer concerns with supervisors, managers, and sales representatives.

• Prepare invoices and assist with bidding preparations.

• Ensure customer orders are properly processed and completed.

• Prepare, update, and maintain various reports and records.

• Perform clerical tasks such as data encoding, filing, and documentation.

• Assist with hotel bookings and travel-related arrangements.

• Provide receptionist support and assist with other administrative tasks as assigned.

What We\'re Looking For

• Graduate of any four-year course, preferably Accounting, Business Administration, Marketing, or a related field.

• Background in basic Accounting subjects is an advantage.

• Comfortable handling approximately 25% receptionist duties and 75% clerical/administrative work.

• Proficient in Microsoft Word and Microsoft Excel.

• Strong communication, customer service, and interpersonal skills.

• Detail-oriented with good organizational and coordination skills.

• Able to multitask and work effectively under pressure.

• Willing to work beyond regular office hours when necessary.

Work Details

Location: Quezon City
Work Setup: Onsite
Available Position: 1
Benefits: To be discussed

Key Skills & Keywords

Customer Service | Administrative Support | Clerical | Order Processing | Data Encoding | Billing | Invoicing | Reports | Filing | Receptionist | Microsoft Excel | Microsoft Word | Customer Support