ASSISTANT BUSINESS MANAGER POOLING FOR METRO MANILA BRANCHES

Bank of the Philippine Islands (BPI); Caloocan; On-site; PHP 420,000 - 640,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations, ensuring accurate, timely service across customers in line with bank policies and regulatory standards.

The role covers transaction processing, risk management, customer service, and people management, with responsibility for audits, staff development, and maintaining branch records. Bachelor’s in business and 3–5 years in branch banking are preferred.

Qualifications

• Bachelor’s Degree in Business Administration or related field.
• 3–5 years of experience in branch banking operations.
• Experience in people management and coaching.

Responsibilities

• Oversees transaction processing and approves branch transactions within authority limits.
• Conducts branch risk assessments and ensures regulatory and internal compliance.
• Manages end-to-end customer experience and resolves inquiries within set TAT.
• Leads branch personnel, sets goals, and provides coaching and performance reviews.
• Performs additional functions as assigned.

Skills

Branch banking operations

People management

Customer service

Education

Bachelor’s Degree in Business Administration

Job description

Job Description

The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate, and timely service delivery across all customer segments—aligned with the Bank’s business objectives, policies, controls, and regulatory standards.

Responsibilities

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications

Bachelor’s Degree, preferably in Business Administration or related fields

With 3-5 years of experience in branch banking operations

With experience in people management