Assessment Operations Specialist (Hybrid, UK Hours)

Cambridge University Press & Assessment; Manila; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage and Life Insurance on Day

Paid Annual Leaves

Vesting/Retirement package

Opportunities for career growth and de

Job summary

Cambridge University Press & Assessment in Makati City, Metro Manila, seeks an experienced Assessment Operations Coordinator to deliver excellent customer service and support exams. The role sits in the Cambridge English Qualifications team, reporting to a line manager, and requires accuracy with data, Excel and Word, and strong communication.

Hybrid work with two office days and UK hours overlap. Benefits include Day 1 employment, HMO and life insurance, paid leaves, and opportunities for

Qualifications

• Accuracy when handling data in internal systems and using Microsoft Excel and Word.
• Experience identifying process improvements and supporting colleagues to implement those improvements.
• Excellent written and verbal communication.
• Working collaboratively with colleagues and external stakeholders.
• Providing excellent customer service and ability to create, review and update compliant documentation.
• Willing to work following UK hours / mid-shift working pattern.
• Flexibility to follow a hybrid working pattern.

Responsibilities

• Using a wide range of systems and processing platforms to complete a variety of documented, business-critical processes accurately and within pre-agreed timescales.
• Providing reports on progress and KPIs as required to members of management.
• Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy.
• Identifying ways of developing processes and supporting colleagues in the implementation of improvements.
• Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing.
• Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams.

Skills

Data accuracy

Excel

Word

Communication

Collaboration

Customer service

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

Cambridge University Press & Assessment in Makati City, Metro Manila, seeks an experienced Assessment Operations Coordinator to deliver excellent customer service and support exams. The role sits in the Cambridge English Qualifications team, reporting to a line manager, and requires accuracy with data, Excel and Word, and strong communication.

Hybrid work with two office days and UK hours overlap. Benefits include Day 1 employment, HMO and life insurance, paid leaves, and opportunities for