Assessment Processing Administrator - 7504

Cambridge University Press & Assessment; Manila; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage and Life Insurance on Day

Paid Annual Leaves

Vesting/Retirement package

Career growth and development

Well-being programs

Hybrid work arrangement

Daily work environment with UK overlap

Job summary

Cambridge University Press & Assessment is hiring an Assessment Processing Administrator in Makati City, Metro Manila. The role supports Entries and Marks, with a hybrid work setup and a 3PM–11PM Manila schedule, overlapping UK hours.

Permanent employment offers comprehensive benefits and career growth opportunities within a prestigious global publisher and assessment organization affiliated with the University of Cambridge.

Qualifications

• Proficient in Microsoft Office applications including Outlook, Excel and Word.
• Experience in Administration in a fast-paced, high-volume environment.
• Ability to learn and adapt to new processes quickly.
• Experience following multiple processes in an administrative role.
• Keen eye for data processing, reporting and quality checks.

Responsibilities

• Provide excellent customer service to internal and external stakeholders by phone, email, and face-to-face interactions.
• Deliver operational processes accurately and on time, including entries, amendments, and candidate updates.
• Maintain data accuracy through candidate linking, carried-forward checks and resolutions.
• Carry out marks keying and marks chasing with high attention to detail and efficiency.
• Take responsibility for assigned tasks and work independently when needed.

Skills

Customer service

Data accuracy

Attention to detail

Communication

Tools

Microsoft Excel

Outlook

Word

Zendesk

EPS

Job description

Assessment Processing Administrator

Assessment Processing Administrator

Work setup

We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule

Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type

Permanent

Location

Makati City, Metro Manila

Pay range

Php 24,000 to 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Assessment Processing Administrator?

Reporting to the Entries and Marks Manager, your accountabilities will include:

• Provide excellent customer service to internal and external stakeholders via phone, email, and face‑to‑face interactions.
• Deliver agreed operational processes accurately and on time, including entries, amendments, and candidate updates.
• Maintain data accuracy through candidate linking, carried-forward checks, and resolutions.
• Carry out marks keying and marks chasing with strong attention to detail and efficiency.
• Take responsibility for assigned tasks and work independently when needed.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential

• Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
• Experience in Administration, ideally gained in a fast‑paced, high‑volume environment.
• Ability to learn and adapt to new processes quickly.
• Experience in an administrative role where you have followed multiple processes
• Keen eye for details, particularly data processing and reporting and associated quality checks

Desirable

• Knowledge of in-house systems such as EPS
• Knowledge of the Cambridge International Qualifications product range is an advantage.
• Experience using Zendesk

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.