Assessment Operations Coordinator - 7113

Cambridge University Press & Assessment; Manila; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage and Life Insurance on Day

Paid Annual Leaves

Vesting/Retirement package

Opportunities for career growth and de

Job summary

Cambridge University Press & Assessment in Makati City, Metro Manila, seeks an experienced Assessment Operations Coordinator to deliver excellent customer service and support exams. The role sits in the Cambridge English Qualifications team, reporting to a line manager, and requires accuracy with data, Excel and Word, and strong communication.

Hybrid work with two office days and UK hours overlap. Benefits include Day 1 employment, HMO and life insurance, paid leaves, and opportunities for

Qualifications

• Accuracy when handling data in internal systems and using Microsoft Excel and Word.
• Experience identifying process improvements and supporting colleagues to implement those improvements.
• Excellent written and verbal communication.
• Working collaboratively with colleagues and external stakeholders.
• Providing excellent customer service and ability to create, review and update compliant documentation.
• Willing to work following UK hours / mid-shift working pattern.
• Flexibility to follow a hybrid working pattern.

Responsibilities

• Using a wide range of systems and processing platforms to complete a variety of documented, business-critical processes accurately and within pre-agreed timescales.
• Providing reports on progress and KPIs as required to members of management.
• Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy.
• Identifying ways of developing processes and supporting colleagues in the implementation of improvements.
• Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing.
• Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams.

Skills

Data accuracy

Excel

Word

Communication

Collaboration

Customer service

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

Work setup

We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule

Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type

Permanent

Location

Makati City, Metro Manila

Pay range

Php 24,000 to Php 30,000

We value transparency and we encourage applicants who are comfortable within the salary range.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are seeking to appoint an experienced, enthusiastic and dynamic Assessment Operations Coordinator, who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever increasing demand for our services.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines operating for over 22 years with 1,300+ colleagues means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Assessment Operations Coordinator?

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

• Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
• Providing reports on progress and KPIs as required to members of management
• Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
• Identifying ways of developing processes and supporting colleagues in the implementation of improvements
• Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
• Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

As an Assessment Operations Coordinator you will accurately complete a range of tasks and responsibilities within defined deadlines. Reporting to a task manager, you will need to demonstrate a high standard to complete various activities.

These are the skills and experience required to be an Assessment Operations Coordinator:

• Accuracy when handling data within internal systems and when using Microsoft Excel and Word
• Experience of identifying process improvements plus supporting colleagues to implement those improvements.
• Excellent communication and written skills
• Working collaboratively with colleagues and external stakeholders
• Providing excellent customer serviceAbility to create, review and update compliant documentation
• Willing to work following UK hours / mid-shift working pattern
• Flexibility to follow a hybrid working pattern.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete a test to assess your ability in the English language,plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.