STORE SUPERVISOR

Best Tools Group (INGCO); Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Job summary

Best Tools Group (INGCO) in Metro Manila is seeking a Store Supervisor to oversee daily retail operations for our power tools retailer. You will ensure policy compliance, deliver exceptional customer service, and drive sales results in a busy store environment.

You will lead a small team, manage inventory, train staff on product knowledge, and uphold safety and merchandising standards. The role requires a bachelor's degree preferred and 6 months to 1 year of relevant retail experience.

Qualifications

• Bachelor's degree preferred in business-related field.
• 6 months to 1 year of relevant retail experience.
• Proven leadership potential and ability to supervise staff.
• Strong communication, organizational, and problem-solving skills.
• Knowledge of retail operations and inventory control.
• Ability to analyze sales performance and drive targets.
• Willingness to work flexible schedules including weekends and holidays.

Responsibilities

• Oversee daily store operations ensuring policy compliance and operational standards.
• Motivate and coordinate store personnel to ensure task delegation and productivity.
• Monitor sales performance and implement selling strategies to meet targets.
• Ensure accurate inventory, stock replenishment, and organized stockrooms.
• Maintain high standards of customer service and quick issue resolution.
• Guide employees in product knowledge, selling techniques, and operations.
• Ensure implementation of safety, merchandising, and cleanliness standards.
• Prepare and review operational and sales reports, identify improvements.

Job description

About the role

The Store Supervisor oversees daily retail operations ensuring consistent execution of store policies, customer service standards, and sales goals. In a retail environment focused on power tools and related equipment, the Store Supervisor also serves as a product expert and team leader, managing staff, resolving customer issues, and ensuring the store is safe, well-organized, and fully stocked.

Key responsibilities

• Oversee and supervise daily store operations to ensure efficient workflow, compliance with company policies, and adherence to established operational standards
• Supervise, motivate, and coordinate store personnel to ensure proper task delegation, productivity, discipline, and effective workforce utilization
• Monitor sales performance, implement effective selling strategies, and ensure the achievement of monthly and quarterly sales targets
• Ensure accurate inventory monitoring, proper stock replenishment, effective stockroom organization, and prevention of inventory discrepancies
• Maintain high standards of customer service by ensuring prompt assistance, professional handling of customer concerns, and a positive shopping experience
• Guide and support employees in improving their product knowledge, selling techniques, operational competencies, and overall job performance
• Ensure proper implementation of company policies, merchandising guidelines, safety procedures, and cleanliness standards
• Prepare and review operational and sales reports, identify areas for improvement, and recommend appropriate actions to enhance store performance

About you

• Bachelor's degree in Business Administration, Business Management, or a related field is preferred
• At least 6 months to 1 year of relevant work experience in retail operations, sales, team supervision, or inventory management
• Demonstrated leadership potential and the ability to supervise, motivate, and manage store personnel effectively
• Strong communication, interpersonal, organizational, and problem-solving skills
• Knowledge of retail operations, inventory control procedures, sales monitoring, and customer service standards
• Ability to analyze sales performance and implement strategies to achieve business objectives
• Capable of managing multiple responsibilities, prioritizing tasks, and making sound decisions in a fast-paced retail environment
• Results-oriented, proactive, accountable, and committed to maintaining operational excellence
• Willingness to work flexible schedules, including weekends and holidays, as required by store operations