AREA SUPERVISOR (OFFICE BASED)

PH Global Jet Express; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

PH Global Jet Express in Metro Manila is seeking a Operations Supervisor to oversee day-to-day first and last mile operations, ensuring smooth workflow across nodes and timely delivery.

You will lead branch personnel and couriers, identify inefficiencies, implement improvements, monitor KPIs, and prepare daily, weekly, and annual reports for management. Strong Excel skills are required to manage data efficiently and control costs while maintaining quality.

Qualifications

• Experience supervising day-to-day operations of first and last mile.
• Ability to identify inefficiencies and implement improvements.
• Experience tracking KPI and preparing reports for management.
• Strong Excel skills and data-driven decision making.

Responsibilities

• Supervise day-to-day operations of first and last miles to ensure smooth workflow across nodes.
• Lead, train, and motivate branch personnel and couriers to meet performance standards.
• Identify gaps and implement strategies to improve productivity and costs.
• Track KPI and prepare daily, weekly, and annual reports for management.
• Ensure courier services meet quality standards and compliance requirements.
• Monitor branch attendance and allocate resources to meet demands.
• Address operational issues, employee concerns, and customer complaints promptly.
• Acquire new clientes and drop-off stations to boost company sales.
• Handle losses, switches, and theft cases among couriers.
• Control expenses and optimize costs without compromising quality.

Skills

Operations management

People leadership

Training & coaching

KPI tracking

Data analysis

Excel proficiency

Tools

Microsoft Excel

Job description

• Supervise day-to-day operations of first and last miles to ensure smooth and efficient workflow across different operational nodes
• Lead, train, and motivate branch personnel and couriers to meet performance standards and company goals
• Identify operational inefficiencies, gaps, and misalignments and implement resolution and strategies to improve productivity, costs reduction, and operational performance
• Track key performance indicators (KPI) and prepare daily, weekly, and annual reports for management
• Ensure courier services meet established quality standards and compliance requirements
• Monitor branch attendance and allocate resources effectively to meet operational demands
• Address operational issues, employee concerns, and customer complaints promptly
• Acquire new clientes and drop-off stations to boost company sales
• Handle lost, switch, and theft cases among couriers
• Control expenses and help optimize costs without compromising quality or efficiency
• Good in handling data's
• Must be proficient in using MICROSOFT EXCEL (FORMULA, VLOOK UP, XLOOK UP, PIVOT)