Area Branch Supervisor (Operations)

1Rotary Trading Corporation; Pogo Grande; On-site; PHP 240,000 - 400,000; Full time

Job summary

1Rotary Trading Corporation in Pangasinan seeks an Operations Supervisor to oversee day-to-day store operations, ensure policy and brand standard compliance, and drive performance of store personnel. The role requires a Bachelor's degree in a relevant field, 3-5 years of supervisory retail experience, strong leadership, excellent communication, and the ability to travel regularly to visit store locations.

You will supervise audits, scheduling, inventory, and customer service to maintain

Qualifications

• Bachelor's degree in Business Administration, Operations Management or related field.
• 3-5 years of supervisory experience in retail operations.
• Strong leadership abilities.
• Excellent communication skills, both in oral or in writing.
• Analytical thinking and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Hardworking, dedicated, and a team player.
• Willingness to travel regularly to visit store locations.

Responsibilities

• Oversee overall branch performance and ensure smooth daily operations.
• Conduct regular spot checks to ensure policy and brand compliance.
• Review audit findings and implement corrective actions.
• Monitor store hours and optimize shift scheduling.
• Oversee inventory management, customer service, and staff performance.
• Ensure operations comply with audit procedures and internal controls.
• Review and resolve data errors related to sales, inventory, and attendance.
• Provide guidance to staff and monitor discipline for performance.
• Identify process improvement opportunities and work with the Operations Manager to implement changes.
• Monitor performance metrics and customer service to meet operational goals.
• Assist in policy implementation to improve efficiency and grooming standards.
• Supervise training, coaching, and mentoring to raise overall performance.
• Address employee relations issues and maintain a positive work environment.
• Conduct performance evaluations and provide development feedback.
• Address canceled invoices with proper documentation and actions.
• Collaborate with the Operations Manager to resolve disruptions and streamline processes.
• Ensure compliance with contracts and regulatory requirements.
• Oversee attendance tracking and approve overtime as needed.
• Resolve blotter findings and address maintenance issues promptly.

Skills

Leadership

Communication

Analytical thinking

Multitasking

Team player

Travel readiness

Education

Bachelor's degree in Business Administration, Operations Management or related field

Job description

The Operations Supervisor is responsible for overseeing the day-to-day operations of the store, ensuring compliance with company policies and brand standards, and managing the performance of store personnel.

JOB QUALIFICATIONS:

• Bachelors’ degree in Business Administration, Operations Management or related field.

• At least 3-5 years of supervisory experience in retail operations, with a proven track record of success in supervising store operations

• Strong leadership abilities

• Excellent communication skills, both in oral or in writing

• Analytical thinking and Problem-solving skills

• Ability to manage multiple priorities and can work in a fast-paced retail environment

• Hardworking, dedicated, and a team player

• Willingness to travel regularly to visit store locations

DUTIES & RESPONSIBILITIES:

Operational Oversight & Compliance

• Responsible for overall performance of the branch, ensuring smooth and efficient daily operations.

• Conducts regular spot checks to ensure compliance with company policies, operational procedures, and the brand promise.

• Reviews and addresses audit findings, implementing corrective actions where necessary.

• Monitors store hours, ensuring proper scheduling of shifts to optimize store operations.

Operational Efficiency & Support

• Ensures smooth store operations by overseeing various functions such as inventory management, customer service, and staff performance.

Audit & Compliance Management

• Ensures store operations comply with audit procedures and internal controls.

Data Accuracy & Issue Resolution

• Reviews and resolves data errors related to store operations such as sales, inventory, and attendance.

Team Management & Performance Support

• Proactively monitors branch personnel’s discipline, ensuring adherence to company policies and standards.

Process Improvement & Operational Monitoring

• Identifies areas for process improvement within store operations and collaborates with the Operations Manager to implement changes.

Customer Service & Issue Resolution

• Monitors store performance, report on metrics, and work toward achieving operational goals.

• Assists in the implementation of company policies and procedures to enhance operational effectiveness and improve efficiency.

• Monitors and ensures compliance with grooming standards for branch personnel, including proper uniform and ID usage.

• Supervises and provides guidance to store personnel to ensure they meet performance expectations.

• Assists in training, coaching, and mentoring store staff to improve overall performance.

• Addresses employee relations issues and supports a productive and positive work environment.

• Conducts performance evaluations for team members and provides feedback for development.

• Addresses canceled invoices, ensuring appropriate actions are taken and proper documentation is maintained.

• Works with the Operations Manager to resolve operational issues and streamline processes to prevent future occurrences.

• Acts on audit findings and ensure that necessary corrective actions are implemented in a timely manner.

• Ensures that all operations comply with company policies, contracts, and legal regulations.

• Supports operational processes by implementing procedures that ensure the smooth running of daily store activities.

• Collaborates with the Operations Manager to address any operational disruptions and ensure minimal impact on store performance.

• Oversees and tracks team attendance to ensure compliance with company guidelines.

• Approves overtime requests as needed based on operational demands.

• Addresses blotter findings, ensuring quick and accurate resolutions.

• Ensures store maintenance and facilities are properly managed and address any immediate issues promptly.

• Ensures high levels of customer satisfaction by overseeing customer service efforts and resolving complaints.