Branch Supervisor

YTO EXPRESS (PHILIPPINES) TECHNOLOGY GROUP CORPORATION; Calamba; On-site; PHP 357,000 - 513,000; Full time

Job summary

YTO Express (PHILIPPINES) TECHNOLOGY GROUP CORPORATION in Laguna, Calamba seeks a Branch Operations Supervisor to manage parcel receiving, sorting, dispatch, delivery, pickup and returns, while directing branch staff, riders, drivers and helpers. You will ensure accurate records, monitor KPIs, and maintain safety and service standards.

Ideal candidates hold a relevant Bachelor's degree, strong logistics knowledge, leadership, communication and problem-solving skills, and the ability to

Qualifications

• Bachelor's degree in Logistics, SCM, Business Admin, Operations Management or related field.
• Relevant logistics, courier, delivery, warehouse or branch operations experience.
• Strong knowledge of logistics and delivery operations; leadership and problem solving skills.

Responsibilities

• Oversee day-to-day branch operations including parcel receiving, sorting, dispatching, delivery, pickup and returns.
• Supervise and direct branch staff, riders, drivers, helpers and other personnel.
• Ensure parcels are received, scanned, sorted, stored, dispatched and delivered per service standards.
• Monitor performance and productivity and ensure branch targets are achieved.
• Coordinate daily deployment based on volume and manpower needs.
• Investigate and report delayed, undelivered, damaged or missing parcels.
• Complete branch reports, manifests, delivery records and inventory accurately and on time.
• Monitor cash handling, COD collections, deposits and related financial transactions per procedures.
• Address customer concerns and coordinate with departments on delivery issues and service quality.
• Ensure housekeeping, safety, security and workplace standards align with company policies.

Skills

Leadership

Communication

Problem solving

Time management

Staff supervision

Customer service

Education

Bachelor's degree in Logistics / SCM / Business Administration / Operations Management

Tools

MS Office

Warehouse management software

Job description

About the role

Oversee and manage the day-to-day operations of the branch, including parcel receiving, sorting, dispatching, delivery, pickup, and return processes. Supervise and provide direction to branch staff, riders, drivers, helpers, and other assigned personnel.

Key responsibilities

• Ensure that parcels are properly received, scanned, sorted, stored, dispatched, and delivered in accordance with established service standards

• Monitor the daily performance and productivity of branch personnel and ensure that operational targets are achieved

• Plan and coordinate the daily deployment of riders, drivers, and helpers based on delivery volume and manpower requirements

• Monitor parcel movement and ensure that delayed, undelivered, damaged, or missing parcels are properly investigated and reported

• Ensure the accurate and timely completion of branch reports, manifests, delivery records, inventory records, and other operational documents

• Monitor branch cash handling, COD collections, deposits, and related financial transactions in accordance with company procedures

• Address customer concerns and coordinate with the appropriate departments regarding delivery issues, complaints, and other service-related concerns

• Monitor branch attendance, manpower availability, productivity, and compliance with company policies and procedures

• Ensure that the branch maintains proper housekeeping, safety, security, and workplace standards

• Monitor branch performance indicators, including parcel volume, delivery success rate, pending parcels, manpower productivity, customer complaints, and other relevant KPIs

About you

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field

• Relevant experience in logistics, courier, delivery, warehouse, transportation, or branch operations

• Strong knowledge of logistics and delivery operations

• Good leadership, communication, and problem-solving skills

• Ability to manage multiple operational tasks and meet deadlines

• Proficient in Microsoft Office and other relevant computer applications

• Willing to work on weekends, holidays, shifting schedules, or extended hours when required by operations