Branch Supervisor

YTO EXPRESS (PHILIPPINES) TECHNOLOGY GROUP CORPORATION; Dasmariñas; On-site; PHP 320,000 - 420,000; Full time

Job summary

YTO EXPRESS (PHILIPPINES) TECHNOLOGY GROUP CORPORATION in Dasmariñas, Cavite, is seeking a Branch Operations Supervisor to oversee daily parcel receiving, sorting, dispatch, delivery, pickup, and returns. You will supervise branch staff, riders, drivers, and helpers, ensuring service standards are met and safety protocols followed.

Responsibilities include planning daily deployments, monitoring performance and reports, handling cash and COD processes, protecting assets, addressing customer

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
• Relevant experience in logistics, courier, delivery, warehouse, transportation, or branch operations.
• Preferably with supervisory or team-lead experience.
• Strong knowledge of logistics and delivery operations.
• Good leadership, communication, and problem-solving skills.
• Ability to manage multiple operational tasks and meet deadlines.
• Proficient in Microsoft Office and other relevant computer applications.
• Willing to work on weekends, holidays, shifting schedules, or extended hours when required by operations.
• Willing to be assigned to Dasmarinas Salawag Branch 01.

Responsibilities

• Oversee and manage the day-to-day operations of the branch, including parcel receiving, sorting, dispatching, delivery, pickup, and return processes.
• Supervise and provide direction to branch staff, riders, drivers, helpers, and other assigned personnel.
• Ensure that parcels are properly received, scanned, sorted, stored, dispatched, and delivered in accordance with established service standards.
• Monitor the daily performance and productivity of branch personnel and ensure that operational targets are achieved.
• Plan and coordinate the daily deployment of riders, drivers, and helpers based on delivery volume and manpower requirements.
• Monitor parcel movement and ensure that delayed, undelivered, damaged, or missing parcels are properly investigated and reported.
• Ensure the accurate and timely completion of branch reports, manifests, delivery records, inventory records, and other operational documents.
• Monitor branch cash handling, COD collections, deposits, and related financial transactions in accordance with company procedures.
• Ensure the proper handling, safekeeping, and accountability of company equipment, supplies, and other branch assets.
• Address customer concerns and coordinate with the appropriate departments regarding delivery issues, complaints, and other service-related concerns.
• Conduct regular briefings and provide coaching and guidance to branch employees to improve operational performance.
• Ensure that the branch maintains proper housekeeping, safety, security, and workplace standards

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

Bachelor's degree in Logistics

Tools

Microsoft Office

Job description

About the role

Oversee and manage the day-to-day operations of the branch, including parcel receiving, sorting, dispatching, delivery, pickup, and return processes. Supervise and provide direction to branch staff, riders, drivers, helpers, and other assigned personnel.

Key responsibilities

• Ensure that parcels are properly received, scanned, sorted, stored, dispatched, and delivered in accordance with established service standards

• Monitor the daily performance and productivity of branch personnel and ensure that operational targets are achieved

• Plan and coordinate the daily deployment of riders, drivers, and helpers based on delivery volume and manpower requirements

• Monitor parcel movement and ensure that delayed, undelivered, damaged, or missing parcels are properly investigated and reported

• Ensure the accurate and timely completion of branch reports, manifests, delivery records, inventory records, and other operational documents

• Monitor branch cash handling, COD collections, deposits, and related financial transactions in accordance with company procedures

• Ensure the proper handling, safekeeping, and accountability of company equipment, supplies, and other branch assets

• Address customer concerns and coordinate with the appropriate departments regarding delivery issues, complaints, and other service-related concerns

• Conduct regular briefings and provide coaching and guidance to branch employees to improve operational performance

• Ensure that the branch maintains proper housekeeping, safety, security, and workplace standards

About you

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field

• Relevant experience in logistics, courier, delivery, warehouse, transportation, or branch operations

• Preferably with supervisory or team-lead experience

• Strong knowledge of logistics and delivery operations

• Good leadership, communication, and problem-solving skills

• Ability to manage multiple operational tasks and meet deadlines

• Proficient in Microsoft Office and other relevant computer applications

• Willing to work on weekends, holidays, shifting schedules, or extended hours when required by operations

• Willing to be assigned to Dasmarinas Salawag Branch 01