Area Supervisor

Future Trade Intl. Inc.; Camarines Sur; On-site; PHP 500,000 - 800,000; Full time

Job summary

A leading retail company in the Philippines is seeking an experienced individual to oversee the operational management of multiple retail stores. The role includes ensuring compliance with company policies, conducting performance monitoring, and improving customer satisfaction. The ideal candidate should have strong leadership skills, a proven track record in sales performance analysis, and the ability to mentor staff effectively. This position is crucial for driving overall success and enhancing operational efficiency within the stores.

Qualifications

• Proven experience in managing multiple retail operations.
• Strong analytical skills to track and assess sales performance.
• Excellent leadership and mentoring abilities.

Responsibilities

• Oversee day-to-day operations of multiple retail stores.
• Ensure compliance with company policies and performance standards.
• Prepare operational and sales reports for senior management.
• Lead, coach, and mentor store managers and staff.
• Ensure consistent delivery of exceptional customer service.
• Implement strategies to improve store performance and customer satisfaction.
• Prepare operational and sales reports for senior management.
• Ensure stores comply with safety, regulatory, and company standards.
• Lead, coach, and mentor store managers and staff.
• Support hiring, onboarding, and training of new team members.
• Foster a positive, productive work environment and resolve staffing issues.
• Ensure consistent delivery of exceptional customer service across all stores.
• Handle escalated customer issues promptly and effectively.

Job description

Operational Management

• Oversee day-to-day operations of multiple retail stores.
• Ensure compliance with company policies, store standards, and merchandising guidelines.
• Conduct regular store visits to monitor performance, cleanliness, and customer experience.

Sales & Performance

• Track and analyze sales performance across stores, identifying growth opportunities.
• Work with store managers to set and achieve sales targets and KPIs.
• Implement strategies to improve store performance and customer satisfaction.

Reporting & Compliance

• Prepare operational and sales reports for senior management.
• Ensure stores comply with safety, regulatory, and company standards.
• Recommend process improvements to enhance efficiency and reduce operational issues.

Team Leadership

• Lead, coach, and mentor store managers and staff.
• Support hiring, onboarding, and training of new team members.
• Foster a positive and productive work environment, resolving staffing issues as needed.

Customer Experience

• Ensure consistent delivery of exceptional customer service across all stores.
• Handle escalated customer issues promptly and effectively.