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Sperry Philippines is seeking a Store Operations Supervisor responsible for attaining sales quotas across assigned areas while ensuring efficient manpower and assets management. You will lead training, scheduling, evaluation, and store visits to strengthen market presence.
Responsibilities include coordinating with brand teams on targets, maintaining excellent customer service, and implementing company policies to optimize merchandising, inventory, and image across Metro Manila stores.
Accountable for the attainment of sales quota of assigned area by ensuring that the operations and manpower are being manage efficiently.
Formulates strategies and solutions to ensure achievement of team 's monthly quota.
Submits periodic reports to the Store Operations Manager.
Analyzes and solves problems as needed.
Conducts store visits and assesses competitors and market.
Implements excellent standard of customer service.
Works with brand coordinators regarding sales targets, merchandise and in coming up with strategies to attain brand quota.
Ensures proper manpower planning, hiring, monitoring, training and evaluation.
Checks, approves and monitors store personnel working schedule.
Evaluates performance of store staff and recommends promotion, regularization, and other movements or actions.
Initiates training needed to improve staff performance.
Works with Store Coordinators in hiring store/sales staff.
Monitors Store Supervisors and OICs to implement company policy and procedure.
Resolves issues and recommends disciplinary actions as needed.
Disseminates information and conducts office day meeting.
Ensures prescribed control systems are in place and identifies weaknesses and recommends solutions.
Solves stock management problems.
Orients stores on policies and procedures for uniform implementation.
Coordinates with the Audit Department regarding physical count, reconciliation etc.
Ensures cost effective management of supplies and proper use of store properties.
Ensures consistent and timely image implementation in the stores.
Coordinates with Store Planning & Visual Merchandising departments regarding due maintenance and repair works.
Assists the Store Operations Manager in liaising with mall leasing department.
Coordinates with suppliers, contractors, banks and other outside agencies as required.
A Graduate of Economics, Business Studies/Administration/Management, Marketing, Commerce or equivalent
At least 3 years minimum work experience in retail for the Supervisor level
With knowledge in all facets of store operations, merchandising, visual merchandising and inventory management
With proven excellent performance in store operations
Analytical, has good problem solving skills, good conflict/feedback management
Has proven sales ability and customer service skills
Well-versed in MS Office applications
Good communication and interpersonal skills
Positive and passionate attitude towards work
Excellent leadership and people handling skills
Willing to be assigned anywhere in Metro Manila (as required)