Sr. Department Manager

Private Advertiser; Cebu City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Private Advertiser in Cebu City is seeking a Senior Department Manager to lead the department and drive monthly sales across in-store and on-call channels while supervising day-to-day operations and supporting backend activities with the Store Admin Manager.

The role requires 8–10 years in retail/service, strong people leadership, and expertise in merchandise and inventory management to uphold the Rustan image across display, cleanliness, and customer service standards.

Qualifications

• Graduate of any business-related course; MBA an advantage.
• 8–10 years of experience in a retail/service-oriented organization.
• Strong leadership and people coaching capabilities.

Responsibilities

• Meet monthly sales targets for in-store and on-call channels.
• Oversee day-to-day store operations and supervise staff.
• Manage back-end functions including receiving, cash handling, and housekeeping.
• Oversee store cleanliness, merchandising, display, and safety standards.
• Maintain inventory levels, stock positioning, and timely deliveries.
• Ensure compliance with procedures and safety policies.
• Submit timely reports and support budget management.

Skills

Floor sales management

Merchandise management

Customer service

Financial reporting

People management

Inventory management

Space optimization

Productivity

Education

Graduate of business-related course

Job description

JOB PURPOSE

The Senior Department Manager shall be in charge of meeting monthly target sales (both in-store and on call) and monitoring day-to-day operations (including subordinates) of assigned department in a small or medium-sized store. In addition, he/she must support in the backend operations/activities together with the Store Admin Manager.

PRIMARY ACCOUNTABILITIES

A. Commercial Awareness 70%

1. Sales

1.1. Creates, recommends, and executes sales strategies to ensure hitting of targets

1.2. Monitors and achieves daily/weekly/monthly sales targets (both in-store and on call) of assigned department

1.3. Oversee sales of assigned brands including concessionaire brands

2. Customer Service Experience

2.1. Develops strategies that will focus on customer acquisition and retention to maintain high level of customer satisfaction and engagement

2.2. Anticipates and discovers customer needs and wants and provides assistance and expert advice as needed

2.3. Ensures that all complaints are properly addressed, recorded, and resolved

2.4. Ensure consistent application of service standby all store staff

3. Back-end Supervision

3.1. Oversees all non-selling functions of the store, which includes monitoring of Receiving Manager/Supervisor, Cashiering Supervisors, Customer Service Supervisors and Housekeeping Supervisor in the performance of their respective jobs

4. Area Management

4.1. Oversees store renovation, repairs, and housekeeping to ensure the Rustan image is promoted through the quality of the store's interior spaces

4.2. Coordinates with Merchandising and VMD regarding store cleanliness standard on merchandise display and presentation, and window displays

4.3. Implements, monitors, and reviews merchandise display and presentation at selling area as well as ensure compliance to safety measures and standards

4.4. Conducts store clearing based on standard procedures

5. Inventory Management

5.1. Ensures optimum level of allocation, distribution and monitoring of merchandise inventory and back-end supplies

5.2. Masters the merchandise by knowing all pertinent brand product information, including merchandise care and maintenance

5.3. Utilizes the EIS reports/information more to help drive the commerciality and help recommend layout changes and stock positioning

5.4. Ensures efficient and fast processing of merchandise deliveries at the receiving section

5.5. Recommends approval of supplies requisitions

5.6. Represents the Store during annual inventory undertaking

B. People Management – 20%

1. Training and Development

1.1. Ensures attendance, completion and keeps track of training required or mandated to direct reports and/or downlines

1.2. Tracks and analyze sales performance, customer feedback, and inventory levels, providing reports to the Store Manager through the use of Retail Excellence

Mastery Program (REMP)

1.3. Participates in store meetings to discuss performance trends, challenges, and areas for improvement

1.4. Address and resolve any customer or team conflicts professionally, ensuring a positive and harmonious work environment

2. Coaching and Performance

2.1. Regularly provides proactive and timely support, encouragement and/or recognition to maintain a productive and engaged workforce

2.2. Creates a positive working environment for employee retention

2.3. Ensures that proper discipline is enforced in the division/department

2.4. Reviews and assesses performance of handled area

2.5. Address and resolve any customer or team conflicts professionally, ensuring a positive and harmonious work environment

2.6. Lead, coach, and inspire a team of sales associates and provide encouragement/recognition to maintain a productive workforce

2.7. Evaluates the performance of STL every 15th and end of the month and suggest strategies to achieve sales targets

3. Attendance and Punctuality

3.1. Reports to work on time

3.2. Follows procedures and guidelines on no leave policy

3.3. Reports to IS and endorses work assignments during absence

3.4. Ensures that direct reports and downlines consistently abide to attendance and punctuality standards

C. Administration – 10%

1. Division/Department Opex/Capex Management

1.1. Manages allocated (yearly) budget at an acceptable threshold

1.2. Compiles financial information to integrate revenue vs. expense analysis, sales projections, and reports

2. Compliance and Safety

2.1. Masters and oversees execution of the following policies and guidelines:

• Store Operating Hours and Store Schedule
• In-store decorum
• Dress code and grooming
• Incident Reports (IRs)
• Telephone Calls
• Reservations
• Basic Store Checklist
• Delegation of Tasks
• Acknowledgment Receipt
• Stockrooms
• Customer Tips
• Use of Fitting Rooms
• Requisition of Store Supplies and Fixed Assets
• Employee Purchases and Other Related Transactions
• Store Briefing
• Social Networking Site (SNS)
• Special Advisory from Malls

2.2. Maintains a safe working environment by ensuring that housekeeping and safety standards are met through reporting repairs and maintenance needs daily

2.3. Communicates company policies and procedures to ensure thorough understanding and compliance

3. Reports and Integration of Information

3.1. Ensures consistent, timely and accurate submission (and/or presentation) of reports or documentation

3.2. Approves all supporting documents necessary to carry out functions of the different departments

JOB DIMENSIONS

Education

• Graduate of any business-related course, Special Courses in retail and/or with MBA is an advantage

Skills & Knowledge

• Floor Sales Management, Merchandise Management, Customer Service Acumen, Financial Reporting, People Management, Inventory Management, Space Maximization and Productivity Area/Level Clearing

Experience

• At least 8-10 years of experience in a retail and service-oriented organization

Other Personal Attributes and Competencies

• Goal Oriented, Purpose Driven, Effective Interpersonal Skills, Effective Communication Skills, Solution Oriented, Team Player, Client-focused, People Coaching and Monitoring, Pro-active and Innovative