Supervisor

Wheyking Inc.; Laguna; On-site; PHP 390,600 - 613,800; Full time

Job summary

A retail company in Laguna, Philippines is looking for a skilled Operations Manager to oversee daily store operations and ensure exceptional customer service. The candidate should have experience in sales and store operations, with a focus on team leadership and financial management. Strong problem-solving, time management, and communication skills are essential. This role offers a chance to lead your own team and be involved in daily operational decisions while contributing to maintaining the brand's image.

Qualifications

• Must have experience in Sales and Store operations.
• Experience in a Supervisory or Leadership role is required.
• Must be customer service oriented and possess strong verbal and written communication skills.

Responsibilities

• Oversee daily store operations, including sales and customer service.
• Handle customer inquiries and complaints to maintain satisfaction.
• Train, supervise, and motivate staff.

Skills

Operations management

Customer service

Team leadership

Financial management

Problem-solving

Time management

Education

College graduate or College Level

Job description

DUTIES AND RESPONSIBILITIES:

• Operations Management: Oversee daily store operations, including sales, customer service, inventory and delivery. Ensure adherance to SOPs.
• Customer Focus: Handle customer inquiries and complaints, maintain customer satisfaction and uphold the brand image.
• Team Leadership: Train, supervise, and motivate staff.
• Financial Management: Manage budgets, track sales, and maximize profitability.
• Inventory Control:Maintain optimal stock levels to avoid stockouts.
• Reporting & Analysis: Prepare and submit reports (sales, cash, inventory, etc.) to head office.
• Store Maintenance:Ensure store cleanliness, security, and overall presentation.
• Liason with Head office: Communiate effectively with head office and manage store assets.

MINIMUM QUALIFICATIONS:

• College graduate or College Level
• Experience in Sales and Store operations
• Experience in Supervisory or Leadership role
• Customer Service oriented
• Problem-Solving skills
• Computer Literate
• Strong verbal and written communication skills
• Effective time management
• Willing to learn and to be trained