AR & Collections Specialist - Client Relations

S&P Global; Metro Manila; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Retirement Planning

Student Loan Assistance

Family Perks

Job summary

S&P Global invites applications for a Debt Collector role in the Philippines. You will follow up on overdue invoices via calls and emails, enforce payment policies, and resolve disputes to improve cash flow while maintaining high standards of customer service.

The role requires 2+ years in B2B collections, strong English communication, problem-solving ability, and meticulous attention to detail. Familiarity with SAP/Salesforce/HighRadius is a plus, with a supportive benefits program and global

Qualifications

• 2+ years of experience in a B2B collections environment.
• Excellent verbal and written English communication.
• Excellent problem-solving skills.
• Commitment to excellent customer service.
• Strong attention to detail, goal oriented.
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• Basic knowledge of MS Office Suite including Excel is a plus.
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great bonus.

Responsibilities

• Follow-up with clients rigorously over calls and emails for overdue payments.
• Enforce policies related to payment, cancellation, and suspension of services.
• Own and resolve customer disputes through to completion.
• Ensure all activities align with internal controls and processes.
• Undertake Sales Ledger account reconciliations as required.
• Respond promptly to customer and internal inquiries.
• Escalate debt issues to account manager and line manager.
• Work with order management, customer service, cash applications, and sales teams to resolve queries.
• Provide general customer service regarding refunds, payment forms, and tax forms.

Skills

B2B collections

Excellent English

Problem solving

Customer service

Attention to detail

Time management

Multitasking

Tools

MS Office (Excel)

SAP

Salesforce

HighRadius

Job description

S&P Global invites applications for a Debt Collector role in the Philippines. You will follow up on overdue invoices via calls and emails, enforce payment policies, and resolve disputes to improve cash flow while maintaining high standards of customer service.

The role requires 2+ years in B2B collections, strong English communication, problem-solving ability, and meticulous attention to detail. Familiarity with SAP/Salesforce/HighRadius is a plus, with a supportive benefits program and global