AR Collections & Client Relations Specialist

S&P Global, Inc.; Manila; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Job summary

S&P Global, Inc. is seeking a Debt Collector in Manila to follow up on overdue invoices and enforce payment policies. You will resolve customer disputes and coordinate with multiple teams to ensure timely payments. Strong English communication and attention to detail are essential.

The role emphasizes adherence to internal controls, effective problem solving, and delivering high-quality service while supporting cash flow and revenue protection.

Qualifications

• 2+ years of experience in B2B collections environment.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer-service focus.

Responsibilities

• Follow-up with clients via calls and emails for overdue payments.
• Enforce policies related to payment, cancellation, and service suspensions.
• Own customer disputes through to resolution.
• Ensure activities align with internal controls and processes.
• Perform sales ledger reconciliations as required.
• Respond promptly to customer and internal inquiries.
• Escalate debt issues to account manager and line manager.
• Collaborate with order management, customer service, and sales teams to resolve queries.
• Provide general customer service on refunds, payment forms, discrepancies, and tax forms.
• Note and report customer status through account reviews and meetings.
• Maintain customer contact information and perform related tasks.

Skills

B2B collections

English communication

Problem solving

Customer service

Attention to detail

Prioritization / time management

MS Excel

Tools

SAP

Salesforce

HighRadius

Job description

S&P Global, Inc. is seeking a Debt Collector in Manila to follow up on overdue invoices and enforce payment policies. You will resolve customer disputes and coordinate with multiple teams to ensure timely payments. Strong English communication and attention to detail are essential.

The role emphasizes adherence to internal controls, effective problem solving, and delivering high-quality service while supporting cash flow and revenue protection.