AR Billing Analyst

GEA Systems North America; Muntinlupa; À distance; PHP 300 000 - 540 000; Plein temps

Résumé du poste

GEA Systems North America is seeking an experienced Billing Specialist to manage daily billing for spare parts and service projects in NAM service. You will respond to customer inquiries quickly and professionally, and prepare invoices using SAP or MS Axapta.

You will maintain customer and company data in online portals and ERP, coordinate with CSRs to address billing errors, and work with Collections, Sales, and other regions to ensure timely payments.

Qualifications

• Bachelor’s degree in accounting or business or commensurate experience.
• 2–3 years in a billing role supporting industrial customers.
• Experience with SAP or MS Axapta and online portals.

Responsabilités

• Manages the daily billing processes for spare parts and service projects within NAM service.
• Responds to customer inquiries in a timely and professional manner on billing questions.
• Creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
• Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.).
• Interfaces with CSRs to correct and address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
• Communicates with customers on any billing related needs for their accounts.
• Works with other departments (Collections, Sales, Division, Region) in a timely and professional manner.
• Balances open tasks with other staff support priorities within the team or department when known.
• Other AR Department tasks and assignments as directed by department manager.
• Open vacancy is on US Eastern Time work shift (8AM-5PM EST)

Connaissances

Attention to detail

Communication

Multi-tasking

Formation

Accounting or business degree

Outils

SAP

MS Axapta

CRM

MS Office

Description du poste

Responsibilities / Tasks

• Manages the daily billing processes for spare parts and service projects within NAM service.
• Responds to customer inquiries in a timely and professional manner on billing questions (email, phone, portal, etc.)
• Efficiently creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
• Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.)
• Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
• Communicates with customers on any billing related needs for their accounts.
• Works with other departments (Collections, Sales, Division, Region etc.) in a timely and professional manner.
• Balances open tasks with other staff support priorities within the team or department when known.
• Other AR Department tasks and assignments as directed by as assigned by department manager.
• Open vacancy is on US Eastern Time work shift (8AM-5PM EST)

Your Profile / Qualifications

• Preferably an accounting or business degree or commensurate experience in inside sales billing support
• 2-3 years in a billing role (preferably business to business) supporting inside sales to demanding industrial customers.
• Able to provide business support to a multi-location team efficiently and accurately
• Computer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software application
• Ability to efficiently work with online customer payment portals and order management screens.
• Able to multi-task and work under pressure.
• Self-motivated and highly organized. Must be able to work independently and as part of a team.

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.