Supervisor, Applications Support

Dexcom Inc.; Philippines; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Dexcom Inc. in the Philippines is seeking an Applications Support Supervisor to lead a team responsible for maintaining, supporting, and optimizing enterprise application systems.

You will oversee incident resolution, collaborate on system improvements, and drive service improvements with a focus on reliability and scalability in a fast-paced environment.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field; advanced degree or relevant certifications preferred.
• 5–8 years of industry experience.
• Informal management/team lead experience.
• Experience with enterprise applications, troubleshooting, incident management and change management.
• Experience with third-party vendors and service providers; vendor management and contract negotiation.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of application support specialists, providing guidance and mentorship.
• Oversee day-to-day support activities for all enterprise applications, including troubleshooting and incident resolution.
• Collaborate with IT and business stakeholders to identify opportunities for system improvements and optimization.
• Manage direct reports' career development and performance improvements.
• Identify automation opportunities and drive continuous service improvement initiatives.

Skills

Leadership

Team management

Communication

Problem-solving

Vendor management

Contract negotiation

Mentorship

Education

Bachelor's degree in IT/CS or related field

Advanced degree or certifications preferred

Job description

Meet the team:

We are seeking a skilled and experienced Applications Support Supervisor to oversee the maintenance, support, and optimization of our organization's application systems. The successful candidate will lead a team responsible for ensuring the reliability, performance, and usability of critical business applications.

Where you come in:

• Team Leadership:
  • Lead and manage a team of application support specialists, providing guidance, mentorship, and support to ensure the team's effectiveness and productivity.
  • Foster a collaborative and positive work environment conducive to achieving departmental goals and objectives.
• Application Support:
  • Oversee the day-to-day support activities for all enterprise applications, including troubleshooting issues, resolving user inquiries, and ensuring timely incident resolution.
  • Implement best practices for application support processes, including incident management, problem resolution, and change management.
• System Maintenance and Optimization:
  • Collaborate with IT teams and business stakeholders to identify opportunities for system improvements, enhancements, and optimizations.
  • Develop and implement strategies to ensure the stability, reliability, and scalability of application systems.
• People Management:
  • Manage direct reports' career and performance assessments and improvements.
  • Develop team skills in integration technologies and support processes.
• Process Improvement:
  • Collaborate with the team to identify automation opportunities to reduce manual effort.
  • Drive continuous service improvement initiatives.

What makes you successful:

• Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications preferred.
• Proven experience in a leadership role within application support or IT operations.
• Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
• In-depth knowledge of enterprise applications, including troubleshooting methodologies, incident management processes, and change management practices.
• Experience working with third-party vendors and service providers, with a focus on vendor management and contract negotiation.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

What you'll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor's degree with 5-8 years of industry experience
• Requires a degree in a technical discipline
• Informal management/ team lead experience

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