Supervisor, Applications Support

Dexcom Philippines; Cebu City; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive benefits package

Career development programs

Global growth opportunities

Industry-leading organization

Job summary

Dexcom Philippines is seeking an Applications Support Supervisor to oversee the maintenance, support, and optimization of our critical application systems. You will lead a team responsible for reliability, performance, and usability of enterprise applications, ensuring smooth day-to-day operations.

You will manage incident resolution, collaborate with IT and business stakeholders, and drive continuous service improvements while mentoring team members and developing their skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven leadership experience in application support or IT operations.
• Strong leadership and team management skills with ability to motivate and develop teams.
• Knowledge of enterprise applications, troubleshooting methodologies, incident management, and change management.
• Experience with vendor management and contract negotiation.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of application support specialists, providing guidance and mentorship.
• Oversee day-time support activities for all enterprise applications and ensure timely incident resolution.
• Implement best practices for incident, problem, and change management.

Skills

Team Leadership

Application Support

IT Operations

Vendor Management

Problem-solving

Education

Bachelor’s degree in Information Technology/Computer Science or related field

Tools

Incident management tools

Change management

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we’re just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we’ve started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We’ve already changed millions of lives and we’re ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We’ll get there by constantly reinventing unique biosensing-technology experiences. Though we’ve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we’re just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we’ve started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We’ve already changed millions of lives and we’re ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We’ll get there by constantly reinventing unique biosensing-technology experiences. Though we’ve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

We are seeking a skilled and experienced Applications Support Supervisor to oversee the maintenance, support, and optimization of our organization’s application systems. The successful candidate will lead a team responsible for ensuring the reliability, performance, and usability of critical business applications.

Where You Come In

• Team Leadership:
  • Lead and manage a team of application support specialists, providing guidance, mentorship, and support to ensure the team's effectiveness and productivity.
  • Foster a collaborative and positive work environment conducive to achieving departmental goals and objectives.
• Application Support:
  • Oversee the day-time support activities for all enterprise applications, including troubleshooting issues, resolving user inquiries, and ensuring timely incident resolution.
  • Implement best practices for application support processes, including incident management, problem resolution, and change management.
• System Maintenance and Optimization:
  • Collaborate with IT teams and business stakeholders to identify opportunities for system improvements, enhancements, and optimizations.
  • Develop and implement strategies to ensure the stability, reliability, and scalability of application systems.
• People Management:
  • Manage direct reports’ career and performance assessments and improvements.
  • Develop team skills in integration technologies and support processes.
• Process Improvement:
  • Collaborate with the team to identify automation opportunities to reduce manual effort.
  • Drive continuous service improvement initiatives.

What Makes You Successful

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications preferred.
• Proven experience in a leadership role within application support or IT operations.
• Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
• In-depth knowledge of enterprise applications, including troubleshooting methodologies, incident management processes, and change management practices.
• Experience working with third-party vendors and service providers, with a focus on vendor management and contract negotiation.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 0-5%

Experience And Education Requirements

• Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Requires a degree in a technical discipline
• Informal management/ team lead experience

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomPhilippines