Application Support Specialist: SQL & SaaS (Mid-Advanced)

SPi Global (now Straive); Taguig; Hybrid; PHP 520,000 - 780,000; Full time

Job summary

SPi Global (now Straive) is seeking a Mid-Advanced Application Support Specialist to ensure smooth operation of business applications, resolve incidents, and manage feature transitions from development to production. The role emphasizes continuous improvement and automation to boost efficiency and service quality.

The ideal candidate has strong SQL skills, experience with incident/problem management, familiarity with Agile frameworks, and an eye for AI-related learning opportunities within

Qualifications

• Proficient in relational databases such as SQL Server; Snowflake is a plus.
• Experience with incident and problem management.
• Familiar with Enterprise Agile Frameworks (Kanban, SAFe, SCRUM).
• Strong agile delivery with release management and engineering exposure.
• Ability to balance multiple operations/projects with attention to detail.
• Experience or active learning in Artificial Intelligence.

Responsibilities

• Resolve issues to ensure smooth business application service operations.
• Transition application features from development to production.
• Drive continuous improvement of service operations.
• Automate manual activities to improve efficiency and consistency.
• Communicate effectively with stakeholders during incidents and problems.
• Manage escalations on operational topics.

Skills

SQL

Relational Databases

Incident Management

Agile Frameworks

Release Management

AI Learning

Tools

SQL Server

Snowflake

Job description

SPi Global (now Straive) is seeking a Mid-Advanced Application Support Specialist to ensure smooth operation of business applications, resolve incidents, and manage feature transitions from development to production. The role emphasizes continuous improvement and automation to boost efficiency and service quality.

The ideal candidate has strong SQL skills, experience with incident/problem management, familiarity with Agile frameworks, and an eye for AI-related learning opportunities within